Collections Specialist

Collections SpecialistJob Description

Join us in powering the future of healthcare cost containment.

Expion Health has an exciting opportunity for a Collections Specialist. Our team of brilliant professionals are continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners.

Are you up for the challenge?

You'll work in a highly collaborative and creative Revenue team comprised of talented Finance and Accounting professionals to maximize the businesses' opportunity for revenue and profits. Use creativity and innovation to solve problems in ways that have never been imagined before. Build relationships with key stakeholders, deliver visibility across the entire revenue team, improve efficiency across the revenue process, drive revenue predictability, and achieve revenue growth.

You will have the chance to work with cutting edge technologies in an innovation driven environment where the team works collaboratively to solve challenges to achieve common goals. In this role you will:

• Deliver and Execute (75%)- Respond to inquiries from customers, grows relationships with key stakeholders, perform balanced research and resolve outstanding invoice issues; Support reporting, analytics, forecasting, and cash applications; Follow best practices established by the organization and participates in improvement conversations; Consistently helps the team achieve results, even under tough circumstances.

• Learns and Grow (20%) - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged.

• Plan and Align (5%) - Builds partnerships and work collaboratively with others to meet shared objectives; Works across functions and supports client first mindset; Relates openly and comfortably within diverse groups of people.

This role will require travel (up to 5%).

What you bring

To be successful in this role you'll need:

• Collections and Accounting experience
• Strong problem-solving skills
• Desire to learn new applications and processes
• Experience working with databases to load data, run queries, and perform reporting
• Ability to maintain confidentiality and adhere to strict deadlines
• Ability to effectively present information and respond to questions from customers, brokers, and internal and external business partners
• Models excellent customer service skills
• Able to work independently and in a group
• Feels at home being part of a collaborative, nimble, and high-performing team within a fast-paced, startup-like environment
• Excellent communication and listening skills
• Enjoys pushing your skills and development to manage ambiguity, be adaptable, and cultivate innovation

Responsibilities

• Track and ensure all invoices and monthly statements are provided timely.
• Maintain the company's A/R aging statement.
• Identify trends and perform root cause analysis on unpaid and underpaid invoices, including partially paid invoices.
• Research and collaborate on with internal teams on outstanding invoice issues.
• Maintain accurate and up-to-date records of customer interactions, payment arrangements, and account statuses.
• Prepare and submit reports to internal management on status of outstanding balances and proposed payment settlement details.
• Perform collection responsibilities.
• Establish and maintain positive relationships with customers to facilitate the resolution of outstanding balances.
• Collaborate with internal departments and communicate with customers to address collection-related inquiries and discrepancies.
• Provide feedback on existing collection processes and suggest improvements for efficiency and effectiveness.
• Adhere to internal controls and compliance measures related to collection processes.
• Work closely within the Accounting and Finance teams, and other relevant stakeholders to resolve issues and improve processes.

Desired Qualifications

• +3-5 years proven collection's experience or similar Accounting role
• Associate's or Bachelor's degree preferred in Accounting, Finance, or Business Administration or equivalent professional experience
• Strong negotiation and communication skills
• Proficient in using Microsoft Office applications
• Ability to manage deadlines simultaneously in a highly collaborative environment
• Detail-oriented with excellent organizational and time management skills

Preferred Skills

• Health care and medical billing/collections or reimbursement experience is a plus
• Experience working with payers, TPAs, and managed care companies or networks
• Strong financial systems background
• Intermediate analyst competencies

What it's like to work with us

Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare cost-management solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in healthcare cost management.

We have a distributed workforce so you can work from anywhere in the continental United States. Because of our distributed nature we have cultivated a connected culture that includes town halls, one-on-ones with executive leadership, educational forums, and even social clubs.

We offer a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Healthcare and dependent care Flexible Spending Accounts
• Healthcare Savings Account
• 401(k) Savings and Investment Plan with company match
• Paid time off
• Phone and internet allowance