Collections Specialist

Come interview with us today! Winner of Connecticut's Top Workplaces 2019, 2020, 2021 & 2022. Currently interviewing for a temporary Collections Specialist. If you're interested in working for a growth oriented company, come talk to us!

Overview:Collections Specialist for an HVAC (Heating, Ventilation, and Air Conditioning) company responsible for managing and overseeing the collection of outstanding accounts receivable to ensure timely and accurate payment from customers. This role involves effective communication, negotiation, and problem-solving skills to maintain positive relationships with clients while recovering outstanding balances.

Key Responsibilities:

Account Review:

• Regularly review customer accounts to identify overdue payments and outstanding balances.
• Analyze and understand customer payment history and credit terms

Outreach and Communication:

• Contact customers through various communication channels (phone, email, and mail) to address overdue payments and outstanding balances.
• Provide clear and professional communication to inquire about payment status and resolve any billing discrepancies.
• Establish and maintain positive relationships with customers while encouraging prompt payment.

Negotiation and Resolution:

• Negotiate payment plans and terms with customers facing financial challenges.
• Collaborate with internal departments, such as sales and customer service, to resolve any issues affecting payment and account status.

Record Keeping:

• Maintain accurate and up-to-date records of customer interactions and payment arrangements.
• Document and report any significant changes in customer financial status or payment behavior.

Reporting:

• Generate and analyze reports on accounts receivable, delinquencies, and collections performance.
• Provide regular updates to management on the status of collections and outstanding balances.

Credit Analysis:

• Assist in assessing creditworthiness of new customers and recommend credit limits.
• Monitor and evaluate existing customer credit limits and recommend adjustments as needed.

Legal Action Coordination:

• Collaborate with legal and compliance teams to initiate legal action if necessary.
• Prepare and submit required documentation for legal proceedings when other collection efforts fail.

Qualifications:

• High school diploma or equivalent; additional education or certification in finance or related field is a plus.
• Proven experience in collections, accounts receivable, or a related field, preferably in the HVAC industry.
• Strong negotiation, communication, and interpersonal skills.
• Knowledge of relevant laws and regulations governing collections practices.
• Familiarity with accounting software and customer relationship management (CRM) systems.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational and time management skills.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Monroe, CT 06468: Relocate before starting work (Required)

Work Location: In person