Collections Specialist I

Columbia Southern University Job Description

Job Title: Collections Specialist I
Department: Student Accounts
Reports to: Supervisor
FLSA: Non-Exempt
Hours: Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM (extended
hours when requested)
Location: Hybrid/ Orange Beach, AL
Compensation: $16.00 hourly

Job Summary

Monitor student account records for past due balances and extend customer service internally and externally.

Essential Job Tasks Additional duties may be assigned.

• Researches and communicates via phone/e-mail to student the requested information regarding

account balance.

• Processes payments obtained during daily correspondence.
• Calls and/or e-mails correspondence to customers, as necessary, in order to resolve account

balance, available for phone rotation and online chat.

• Provides proper documentation, contact notes, and follow up needs within the student file.
• Researches and processes customer information relative to student accounts, in a timely manner.
• Provides department backup to accounting tasks, as needed.
• Provides excellent internal and external customer service, regarding student accounts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty.
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability.
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Knowledge, Skills, & Abilities

Knowledge

• English Language - Knowledge of the structure and content of the English language

including the meaning and spelling of words, rules of composition, and grammar.

• Academic Processes - Knowledge of university guidelines, course descriptions, and

academic terminology.

• Clerical - Knowledge of office administrative procedures including word processing,

managing files and records, typing, and other office procedures.

• Computer - Knowledge of basic computer processes including word processing, web

browsing, and Microsoft Office including Basic Microsoft Excel.

• Mathematics - Knowledge of basic mathematics.

Skills

• Critical Thinking - Uses logic and reasoning to look at different types of information in

order to make conclusions and work through problems.

• Reading Comprehension - Understanding written sentences and paragraphs in work related

documents.

• Research - Locates key facts and information in order to learn more about different types of

information.

• Interpersonal Skills - Communicates and interacts with people effectively while being aware

of social perceptions.

• Time Management - Manages one’s own time to accomplish assigned tasks.
• Attention to Detail - Thoroughness and accuracy when accomplishing a task ensuring all

aspects are reviewed.

Abilities

• Written Comprehension -The ability to read and understand information and ideas presented

in writing.

• Written Expression - The ability to communicate information and ideas in writing so others

will understand.

• Oral Comprehension - The ability to listen to and understand information and ideas

presented through spoken words and sentences.

• Oral Expression - The ability to communicate information and ideas in speaking so others

will understand.
Education & Experience

High School Diploma or general education degree (GED).

Equipment Used

• Office equipment including computers, telephones, and printers.
• Software used includes Microsoft Word, Excel, Outlook, Blackboard, and internal database

software.

• Secure and reliable internet is required for this position.

Work Environment

This is a hybrid position and should have an established office with secure and reliable internet when working remotely. The work environment characteristics described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When on campus, the work environment would be within a climate-controlled office setting mostly sedentary with frequent sitting, occasional walking and lifting, and frequent near vision use for reading and computer use. Noise level is generally moderate.

Supervisory Responsibilities
There are no supervisory responsibilities for this position.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Orange Beach, AL 36561 (Required)

Work Location: Hybrid remote in Orange Beach, AL 36561