Collections Representative - Inbound Calls

POSITION SUMMARY:

Creditors Rights Law Firm in downtown Oklahoma City is seeking a full-time inbound call collector / customer service representative. This position will be responsible for managing incoming calls from consumers who seek to establish payment agreements.

Our firm is looking for dynamic professionals who are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Teamwork is essential to our success, and we are looking for individuals who demonstrate caring, compassion and ability to interact effectively with coworkers.

JOB RESPONSIBILITES:

• Professionally and respectfully establish payment agreements requested by consumers on consumer debts
• Ensure the information provided by consumers is accurately entered in our system
• Adherence to company policies and procedures
• Demonstrates excellent customer service skills receiving Inbound calls from customers
• Record and update full and complete account information to aid in account resolution
• Successfully complete training and strict adherence to state and federal laws and regulations

JOB QUALIFICATIONS:

• Candidate should be energetic, flexible, empathetic, and must have a positive, professional attitude.
• Strong follow-up skills.
• Excellent written and verbal communications skills.
• Self-starter with a strong work ethic.
• Basic understanding of our industry.
• Reliability, dependability, and honesty a must.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Must work well under pressure
• Basic math skills (addition, subtraction, multiplication, division, percentages).
• Ability to use standard office equipment, basic computer skills, ability to use a keyboard and calculator.
• Ability to refer to policy and procedures when applying information and making decisions.
• Ability to think quickly.
• Education: High School Diploma or equivalency required.
• Minimum of two years collections experience in our industry.

Position Type/Expected Hours of Work

• Employee must be available during the “core” work hours of the selected schedule and is expected to work during assigned office hours. Office Hours are Monday thru Thursday 8:00 am to 5:30 pm and Friday 8:00 am to 12:00 noon. Occasional evening and weekend work may be required as job duties demand.

Benefits

• We offer a variety of benefits including paid holidays, vacation/sick leave, health insurance, dental insurance, vision insurance, and 401K.

Starting salary will be based on experience.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person