Collections And Customer Communications Specialist

The Collections Specialist is responsible for managing and optimizing the collections process, ensuring timely payment of outstanding invoices, and maintaining positive relationships with our clients. They will be the primary contact on the accounting team for both internal and external stakeholders around matters related to billing. The position reports to the Accounting Manager.

Responsibilities

• Efficiently manage the end-to-end collections process, including identification and resolution of overdue accounts. 
• Implement effective strategies to minimize outstanding receivables and improve cash flow.
• Provide excellent customer service by addressing client inquiries and concerns related to billing and collections in a timely and professional manner.
• Collaborate with internal teams to resolve customer issues and ensure a positive customer experience.
• Maintain accurate and up to date records of all collection activities, communications and payment arrangements.
• Manage and maintain supplier relationships, including registration on portals, tax information, onboarding forms, and verification of banking details.
• Proactively identify opportunities for process improvements in the collections workflow. 
• Generate reports to track and analyze collection performance. 
• Performs other related duties as assigned.

Qualifications

• Associate's or Bachelor's degree (preferred).
• Proven experience as a Collections Specialist or similar role. 
• Strong understanding of A/R processes and billing systems. 
• Exceptional customer service and communication skills. 
• Detail oriented with a high level of accuracy.
• Professional demeanor and strong work ethic. 
• Ability to work independently and collaboratively in a team environment.
• Proficient in Excel and Netsuite preferred.

Benefits & Perks

• Comprehensive medical, dental, and vision plans.
• 401K plan with an employer match.
• Paid parental leave for all parents.
• Unlimited paid vacation, flexible work hours, and 10 observed paid holidays per year.
• Employer funded long-term disability.
• Fantastic culture with regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• Generous employee referral bonus program.
• The opportunity to attend peer-nominated quarterly DEI events.
• Working for a thriving, performance-based company that values promoting from within, career advancement and transparency.
• Work from our state of the art office in the heart of Chicago's Loop featuring standing desks, nursing parent rooms, gender neutral bathrooms, subsidized gym access, and full amenity floor.
• Commuter benefits & a fully stocked kitchen with rotating snacks and beverages.


#LI-Hybrid

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Tegus we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.