Address
Form of workDescription:
PLEASE DO NOT SUBMIT HIGHER THAN 31.80/HR
(MSP FEE ALREADY DEDUCTED)
Description:
Have you found a worker for this requisition?NO
Have you worked with a supplier on this requisition?NO
Would you like supplier engagement?:NO
PLEASE ANSWER THE FOLLOWING QUESTIONS:
Aside from the job description, can you provide an overview of what a day for this contractor will look like? The collector is responsible for their own assigned portfolio and hitting the monthly KPIs of cash and aging. They will need to reach out to the customer via phone/email in order to follow up for payment. Also may require working with our internal depts to resolve any open issues that may be causing a delay in payment.
Please rank your preferred top skill sets: (For Example: tools, previous experience, technologies)
Must have skills: great customer service experience, knowledeable in Excel, able to articulate clearly and effectively communicate
Teachable skills:n/a
Optional skills:n/a
3. How quickly are you looking to interview/hire? ASAP
4. I understand this is approximately a 1YR contract. Any possibility of extension or going perm? It is possible, but cannot promise or confirm anything at this time.
5. This role is located in CAD-TORONTO
Can this position be fully remote? No. We would like the candidate to understand that they are expected to come into the office approx 2-3/week
Does this worker need to by any hubs? (If so, provide onsite address and how many days per week). See above
If the role requires the worker to be onsite? (If so, provide onsite address and how many days per week)
6. Any specific time zones this candidate will need to work to accommodate? EST
7. How many interview rounds and will there be any assessments? (Please Note: Please try to condense multiple round interviews to panels to ensure candidates are still available) 2-3. Likely a phone screen followed by a panel interview. There may be another interview if required.
8. Any other critical details to note for our suppliers? (Team size, candidates that have been in this role prior, different titles of the role, etc.)
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**Please note that Salesforce requires a *** per hour minimum wage forallcontractors. Directly responsible for ensuring that the accounts receivable portfolio turns into cash thereby positively impacting ***'s cash flow through their direct customer collection efforts. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development to enable us to grow. 1-2 years experience. RESPONSIBILITIES: Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay; Facilitate customer payment by providing necessary documentation to customer; Resolves customer billing disputes working with other Sales Operations personnel and Sales.; Escalates problem collection accounts to Credit and Sales management; Works with credit analyst on financial distress accounts; Negotiates payment plans for financial distress accounts; Recommends accounts for suspension after proper collection activity ; Participates on process improvement projects as assigned; Provides reports on assigned portfolio as requested to credit management ; Ensures compliance with all company policies; Provides training as requested. SKILLS: Collections experience in a high growth environment; Good customer relationship skills to manage a variety of customer iterations ; Demonstrated initiative; Ability to work independently; Demonstrated participation in process improvement initiatives and/or project management experience; Excellent communication (written and verbal) skills; Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines; Thrives in a team environment; Able to use Microsoft suite of tools effectively.
