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SalaryOur services impact EVERY Montanan!
MISSION STATEMENT
To be the nation's most citizen oriented, efficiently administered, state tax agency.
Information Management & Collections Division
The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the State of Montana. The Information Management and Collections Division serves Montana citizens and businesses through timely and accurately processing tax returns, refunds, and payments, integrating improved technology to enhance the user experience, increasing electronic filings, resolving overdue debt, and collecting other state agency’s debt.
What We Can Offer You
The State of Montana's comprehensive benefits package includes:
- Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.
- Free health care for employees and eligible family member at Montana Health Centers.
- Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.
- Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.
- Paid vacation- starting at 15 days a year.
- Sick leave- 12 days a year.
- 11 holidays, including a floating holiday, which can be used any time.
- Flexible hours.
- Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.
Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.
DUTIES
Collection Services Representative Job Overview:
This position resides in the Collections Services Bureau of Department of Revenue. In this position you will help Montana citizens resolve their overdue balances owed to the State of Montana. You will contact citizens by phone, mail, email, and other means of communication, to notify them of their balance and work with them to obtain payment in full or payment plans. This position focuses on providing exceptional customer service to our Montana citizens. You will work with a diverse group of individuals in a team-oriented and collaborative work environment.
Key responsibilities include:
- Contacting Montana citizens via phone, mail, email, or other methods as necessary.
- Taking payments over the phone.
- Working with citizens to negotiate reasonable payment plans within department guidelines.
- Conducting extensive research to locate contact information such as phone numbers and addresses.
- Researching and determining individuals liable for trust tax balances.
- Maintaining confidential citizen records in our integrated tax system.
If you are the right person for this opportunity, you will have the following knowledge and skills:
- Basic computer skills
- Accuracy and attention to detail
- Conflict Resolution
- Ability to communicate with a wide range of personalities
- Using discretion, active listening, critical thinking, and problem solving
- Excellent written and verbal communication
- Outstanding customer service
To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.
***This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858)
(All computer systems and tax guidelines will be trained on the job.)
HOW TO APPLY
To be considered for this position, you must complete all required sections of the online application and submit a cover letter. Your cover letter must show your qualification, experience, and why you feel you should be selected for this position. Attach your cover letter and mark as relevant. If applicable, please provide college/university transcripts with application.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Successful applicants are required to successfully pass DOR tax and background check(s).
Requires the successful completion of a background check and state tax compliance status check.
EDUCATION / EXPERIENCE
The minimum level needed on the first day of work is:
- High school diploma or GED.
- At least one year of job-related experience in customer service.
- Other combinations of education and experience will be evaluated on an individual basis.
If applicable, please provide college/university transcripts with application.
