Collaboration (Voice) Engineer II

Under general supervision, is responsible for developing, building, testing, implementing, and supporting complex network and/or telecom IT infrastructure in the cloud and on premises, while executing strategy set by Architects. Provides subject matter expertise in a range of areas related to network, messaging, microwave, radio, or telecom infrastructure. Exercises technical supervision over assigned staff.
Work Location
683 Davey Crockett (Alamo Regional Security Operations Center (ARSOC), San Antonio, Texas 78226
Work Schedule
7:00 a.m. - 5:45 p.m., (4) day workweek; (10) hour shifts with rotating day off

• Installs, configures, tests, and maintains complex networks, telecom, microwave, or radio infrastructure across a platform.
• May develop internal and external interface compatibility of the network, messaging, telecom or radio systems, platforms, and subsystems.
• Performs scripting by using a tool or combination of tools to automate a task or a series of tasks across a platform.
• Designs, develops, and complies with Service Level Agreements and Operational Level Agreements.
• Designs, and documents new or modified network, messaging, telecom and/or radio solutions, rest activities/results, installation instructions and other areas such as error handling.
• Collaborates with developers and is responsible for development operations.
• May use technology to implement automation and orchestration.
• Develops and evaluates technical requirements relative to network, messaging, microwave, telecom, or radio frequency systems.
• Evaluates existing applications and platforms and provides recommendations for improving network performance by overseeing and participating in gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications.
• Develops capacity planning models and load-balancing and redundancy solutions using a variety of techniques to monitor networks, sites, hand-held radios, interference, and other events.
• Manages site acquisition activities related to network infrastructure installations.
• Participates in planning efforts with management.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's Degree from an accredited college or university
• Five (5) years of relevant networking experience
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Preferred Qualifications

• Three (3) years of experience with Cisco CUCM.
• Three (3) years of experience with Cisco UCCX.
• Three (3) years of experience with Cisco CUCxN.
• Five (5) years of experience with Cisco CER.
• One (1) years of experience with Cisco Webex Contact Center.
• Three (3) years of experience with Variphy.
• Three (3) years of experience with SecureLogix.
• Three (3) years of experience with Cisco Video Conferencing.
• Three (3) year of experience with Cisco Webex / Webex Events.

Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Knowledge of development, security, & operations principles and methods
• Knowledge of network security concepts, firewalls, and load balancers
• Knowledge of the practical application of role-specific engineering and technology
• Skill in utilizing a broad range of network system monitoring and management tools to include
• Skill in applying a broad range of telecom & radio principles
• Skill in working in an agile environment
• Skill in successfully communicating with people at all levels
• Ability to use sophisticated test equipment
• Ability to provide demonstrations and presentations to both individuals and small groups
• Ability to create both technical and non-technical end-user documentation
• Ability to perform all the essential functions of the position, with or without accommodations
• Ability to work primarily in an office environment

Employment Type: 4A Full-Time