Coat Check Attendant - Hiring March 2024

Description:

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

JOB PURPOSE:

The Coat Check Attendant is responsible for the temporary storage of personal items ensuring a timely return while interacting with members and guests in a warm and inviting manner. Aids with other needs and directions as required creating a truly individualized experience for all who enter the location.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Welcomes and directs guests as necessary upon entry to the property.
• Assists guests with taking off coats as necessary to be stored.
• Stores coats and guest belongings in an orderly fashion with the appropriate system providing corresponding information to the guest.
• Returns items to guests in a timely manner while following the appropriate system to ensure proper items returned to proper guest.
• Assist guest in coats as needed/appropriate.
• Treats each person, guest, or associate as an individual and in a professional manner.
• Thorough understanding of our check system upon inquiry.
• Assist and secure lost & found items as needed in an orderly manner.
• Have general familiarity of the property and the appropriate leaders to direct inquiries to the correct areas.
• Provide a courteous thank you to departing guests hoping to see them again soon.

All Other Duties as Assigned

Requirements:

QUALIFICATION REQUIREMENTS:

• Highly organized and self-directed.
• Strong written and verbal communication skills.
• A heart for hospitality and anticipation of guests needs.
• Professionalism in interactions with guests and

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• At least 1 year experience customer service preferred.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:

• Frequently required to stand for extended periods of time.
• Ability to lift or carry twenty-five pounds.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.