Club Supervisor

About Common House
Common House is a gathering space that cultivates community through unique programming, thoughtful design, and casual fine dining. Today, we have Houses in Richmond's Arts District and Chattanooga's Southside, in addition to our flagship location on Charlottesville's historic Downtown Mall. As we continue to expand to mid-sized cities throughout the country, we're building a family of professionals, dedicated to sharing our vision of comfort and community.
Core Values

• Hospitality
• Fun
• Integrity
• Excellence
• Teamwork
• Flexibility

The role of Club Supervisor is to oversee daily service operations during non-peak club hours. This is an hourly management position that may flex to a server or bartender role during peak times. They will always uphold service standards through exemplary leadership and direct communication with team members. They will be a warm and inviting presence that delivers an exceptional level of service and hospitality to each person that walks through our doors.
Responsibilities include, but are not limited to:
Member and Guest Experience

• Managing daily service operations and soliciting member feedback to optimize guest satisfaction and the member experience
• Driving speed and efficiency of service while upholding standards
• Forging connections with membership, and encouraging the same of the team
• Performing table visits to assess needs, disruptions in service, and ascertain current guest needs
• Communicating openly with the AGM and/or GM regarding each shift

Service & Employee Relations

• Upholding service standards through exemplary leadership and direct communication with all team members
• Maintaining a positive working relationship with all management team, admin, and all staff

• Ensuring scheduled staff are present and on time
• Assisting in all aspects of service during scheduled shifts
• Supporting Front of House staff in all service needs
• Maintaining open communication between the kitchen and Front of House

General and Administrative Conduct

• Operating the club in full compliance with ABC regulations.
• Open and close the club on non-peak days

• Provide leave coverage for other members of the management team for instances such as vacation, sick, bereavement leave
• Be an additional layer of support during management transitions.
• Adhere to all employee policies outlined in the CH Employee Handbook
• Answer all emails and communication in a timely manner
• Maintains proper count of cash registers and performs nightly audits
• Checking daily for damaged items in need of documenting in the CH Maintenance Journal
• Maintains a management style that is professional, productive, and positive

Education & Experience:

• High School Diploma or equivalent
• Prior hospitality experience required
• Must be 21 years or older
• For Internal candidates:
  • Minimum 90 days employment
  • Must be proficient in all service roles (server, server assistant, events, bartender, concierge)

Skills and Abilities:

• Excellent communication skills
• Excellent customer service skills
• Proficient multitasking
• Ability to recall and memorize menu items
• Ability to work well in a high-paced and at times stressful environment

Physical Requirements:
Prolonged periods of time walking, standing, and on one's feet. Must be able to carry 15 pound trays repetitively.
Reports to: General Manager. Compensation is based on experience and qualifications.
Common House is an equal opportunity workplace. As such, we are committed to creating an inclusive environment and welcome applications from all genders, races, religions, sexual orientations, and ages, as well as parents, military service members, people living with disabilities, and any other groups that could bring diverse perspectives to our business.