Loss Prevention Supervisor

Overview

• Coordinates the daily operations of security services to ensure that the services exceed the expectations of the resort owners/guests.
• Works as the director in the Loss Prevention Manager's absence.
• Ensures compliance with all policies, procedures and regulations. This Supervisor monitors both the productivity and qualitative work product for the Loss Prevention Officers.
• Walking all areas completely a minimum of three times per shift.

Responsibilities

1. Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.
• Use the department's Job Skill Handbooks to consistently coach and train Associates.
• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.
• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.
• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.
• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.
• Champion Gold Key/PHR's service culture, "The Keys to Making it Right" to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.
• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications, and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.
• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.
• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.
• Other duties as assigned.

• Reports to the Commercial Property Manager, administering the safety and loss control policies to minimize the number and severity of accidents and injuries.
• The primary focus of the position is to provide a safe and secure environment for guests and associates by preventing or reducing Loss Prevention risks through patrols, audits and interaction with Property Management and staff.
• The supervisor monitors both the productivity and qualitative work product for the Loss Prevention Officers.
• Maintains responsibility for reporting procedures during incidents that require upper Management notification. Includes responding, documenting, reporting to Manager or Director depending on severity.
• Reports to manager or police authorities any unusual or suspicious conditions detected.
• Maintains all documentation for the evening shift and sends out the nightly report to the upper Management for review each morning. This includes incident reports, nightly security report and daily activity log.
• Reports on the condition of the asset: including lighting standards, safety concerns, inventory standards and key audits.
• Ensures that all areas for the company are inspected for any conditions that pose potential safety problems and creates work orders as needed.
• Patrols Offices during non- working hours, ensuring that doors are secured, and alarms are set if required.
• Assists Guests as needed including, nightly prompt support, customer service, express check outs, responding to noise complaints.
• Supports the MOD by responding to incidents including: eviction, injury, bad behavior, missing property, property damage.
• All other duties as assigned.

Qualifications
TypeQualificationEducationHigh school Diploma required - college degree preferredExperienceValid CPR/First Aid certification required. Must be maintained and provided to HR anually.ExperiencePolice department training or security guard experience required.SkillExcellent English verbal and written communication skills.SkillValid vehicle operator's permit to drive security vehicle.SkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.SkillCourteous manner in dealing with public.SkillHas possessed United States driver's license for a minimum of 3 years with proof of a clean DMV record.