Club Services Associate

Truly a course interesting yet friendly enough to play every day, Briggs Ranch is the epitome of pure understated Texas. The massive iron gate greets you at Briggs Ranch, but once you drive past the Spanish-styled clubhouse and hook right to pass the lit putting green, the casitas are what truly bring you home. Bring your pressed and starched blue jeans.
JOB SUMMARY
Provide a high level of customer service to members and their guests. Prepares and stocks golf carts for members. Collect luggage upon arrival and deliver to cottage; collecting and returning to golf shop/cart barn to prepare for departure. If applicable to location, provide valet services. Participates in tip share with other Club Services team members.
ESSENTIAL JOB FUNCTIONS
The essential functions include, but are not limited to the following:

• Stage carts for daily play.
• Prepares carts for members use; stocks and maintains cards before and after each use.
• Greets members and assists members and guests with loading of golf clubs on the cart.
• Clean golf clubs.
• Assists with the maintenance of the driving range; picks up range balls and cleans them.
• Pick up and deliver luggage for members and guests.
• Assists other areas of the club as needed.
• Maintains club personal appearance standards. Wears assigned uniforms.
• Adheres to all Dormie Network's policies and procedures.
• Works with all other employees to become an efficient working team.
• Must be well mannered, display a smile at all times, greet guests, members, and fellow employees when encountered, show appreciation to the guests and the members, and demonstrate a willingness to help guests and members at all times.
• If applicable to club location, may be required to operate club-owned vehicle for transportation of members and/or guests.
• If applicable to club location, may be required to provide valet services to park member/guest vehicles in designated parking areas.

KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to operate golf carts in a safe manner.
• Communicate clearly both orally and in writing.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Work independently in the absence of supervision.
• Maintain confidentiality of sensitive information.

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION AND EXPERIENCE

• Knowledge of golf preferred.
• Previous experience in customer service position preferred.

PHYISCAL REQUIREMENTS

• Prolonged periods of standing and walking.
• Able to bend, stretch, twist, and turn.
• Must be able to visually inspect merchandise items and member clubs for cleanliness.
• Must be able to lift and carry up to 50 pounds.
• Able to communicate with others.
• Must be able to drive motor vehicle, if licensed.

JOB DETAILS
DEPARTMENT: Guest Services
REPORTS TO: Club Services Manager/Head Golf Professional
JOB CLASS: Non-Exempt
PAY TYPE: Hourly + Tips
EEO CODE: 09
DATE MODIFIED: 03/2023
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.
Other details

• Job Family Golf - Guest Service
• Pay Type Hourly

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