Cloud Support Associate, Aws Support Engineering

By applying to this position, your application will be considered for all locations we hire for in the United States.
Would you like to use the latest cloud computing technologies? As a Cloud Support Associate, you will work on critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues. Being a member of the AWS support team will allow you to be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. You will act as the 'cloud ambassador' across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment.
If this sounds exciting to you - come build the future with us!
Key job responsibilities
An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives
On a typical day, a support engineer will be primarily responsible for solving customer's cases through customer contact channels (e.g., telephone, email, and web/live chat)
You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue
We are open to hiring candidates to work out of one of the following locations:
Dallas, TX, USA | Herndon, VA, USA | Seattle, WA, USA