Cloud Operations Engineer

The kind of person we are looking for:

We are seeking an Cloud Operation Engineer to join our growing team of top technology professionals in our office in Newton, MA to help advance our migration towards an automation first priority. As part of the IT Operations team, you share responsibility for the design, development, provisioning, installation, configuration, operation, and maintenance of systems hardware and software, as well as related infrastructure environments. Additionally, you will work with software developers, infrastructure administrators, and enterprise architects to plan, implement, and maintain software solutions and systems architecture technologies that run our products and services.

Our company has an open, relaxed, and friendly environment where you’ll get to work with people serious about the work they do, but always appreciate a great sense of humor. We trust our employees, so you’ll be given a fair amount of latitude with, and ownership for your own time.

The kind of stuff you’ll be doing:

• Contributing to the operational oversight & security of our Paytronix Loyalty and Online Ordering Services platform across our on-premise, Amazon Web Services & Azure Cloud environments

• Advancing & extending the capabilities our Paytronix Loyalty Services platform by collaborating with Engineering and Operations teams

• Participating in operational project design reviews, infrastructure implementations & automation efforts

• Assisting with the transformation & implementation of our DevOps processes, frameworks & automation initiatives

• Using your past experience and forward thinking mindset to help grow & scale the Paytronix Loyalty Service platform while maintaining optimal performance and availability

• Participating in technical research and development to enable continuing innovation within the infrastructure

• As a member of our operations team, you are expected to serve as a core member of the broader team and assist with operational responsibilities as needed, including:

  • Providing direct support during application and production infrastructure deployments

  • Leveraging automation and configuration tools to install software, updates, OS upgrades, and provision servers

  • Performance of daily system monitoring and operational tasks to ensure the health of our systems

  • Responding to infrastructure issues and incidents as they occur

  • Providing occasional after-hours response support for application or infrastructure project deployments

• This is an on-call position with an expectation to participate in a 24x7 on-call rotation

• This position is a hybrid position which requires the ability to work within our Newton, MA office multiple days per week

The kind of experience you’ll need:

• A solid background and 5+ years of experience with:

  • The theory and practice of Agile, CI/CD and DevOps methodologies

  • Infrastructure-as-code tools such as Terraform and CloudFormation

  • Configuration management tools such as Ansible and Puppet

  • Deployment tools and technologies including Jenkins, Github, Docker, Kubernetes

  • Using the Bash, Powershell & Python scripting languages to automate and streamline application and infrastructure-as-code deployments

  • SQL Server and Mongo database management systems

  • System and application monitoring using tools such as DataDog or NewRelic

  • Microsoft Windows and Linux operating systems

  • Infrastructure management within the Microsoft Azure and Amazon AWS cloud computing platforms including design, maintenance, performance, scalability and security

  • Software-defined networking concepts and usage within the Microsoft Azure and Amazon AWS cloud computing platforms

• Strong written and oral communication skills, project management skills, and the ability to work independently as well as within a team environment

The extra stuff that would be nice:

• A curious mindset with an aptitude to figure things out and get things done

• An eagerness to learn, apply and teach new skills along within a highly collaborative and communicative environment

• Ability to perform and adapt within a dynamic Cloud Operations support team

• Knowledge of best practices and IT operations in zero downtime environment

• Familiarity with common security frameworks such as CIS, PCI, NIST, SOC

• Experience with patching systems and applications in both corporate and data center environments

• Experience supporting a 7x24x365 Software-as-a-Service computing platform

Salary Range: $100k-$140k