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Form of workJob Description
Why work for Balboa?
- Voted Top Workplace of San Diego 2017, 2020, 2021, 2022 and 2023!
- Retirement benefits with employer contribution of up to 10% of annual pay upon completion of 1 year and 1,000 hours!
- PTO at the rate of 2.67 hours per pay period.
Our Values: Patient-centered I Accountability I Respect I Innovation I Data-Driven
Our Mission: to consistently deliver superior care – Balboa Care – to every patient with kidney disease.
About the Position
The virtual medical assistant will assist in the delivery of superior patient care by performing routine clinical and administrative tasks while remotely supporting our patients and physicians. Must be located in Clark County, Nevada.
Clinical and Administrative Duties
- Scheduling and rescheduling of patient appointments
- Appointment confirmation and reminder calls
- Pre-visit coordination
- Authorizing prescription refills as directed
- Prior Authorizations for Medications
- Reconciliation of medication list
- Using computer applications
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy
- Sort and distribute incoming faxes
- Timely review of voicemails
- Process and coordinate outgoing clinical referrals
- New patient intake and registration
- Insurance entry, verification and eligibility
- Connect with referring physicians by phone or epic communication
- Obtaining medical records from referring providers and other external sources
- Uploading patient information to the EHR
- Other duties and tasks as assigned
Required Qualifications
- Medical Assistant Certification
- Proficiency using EHR software applications
- Bilingual in English/Spanish
- Must be located in Clark County, Nevada
Preferred Qualifications
- Experience using EPIC
- Proficiency in Microsoft Outlook, Teams, SharePoint, Excel
Required Skills
- Excellent verbal and written communication
- Ability to provide excellent customer service
- Ability to interpret, adapt and apply guidelines and procedures
- Ability to use good reasoning and judgement and react appropriately in emergency situations
- Ability to establish and maintain effective working relationships with patients, medical staff and coworkers
Pay Range: $12.50
Other Considerations
- Background check required
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Supervisory duties – no
- Status – full time
- Work Environment – Remote (may require training some in-person training and occasional travel)
- Physical Demands – While performing duties, the employee is regularly required to talk, hear, read, write, type and respond. Specific vision abilities required by this job include close vision and ability to adjust focus. This position requires the ability to lift up to 25 pounds, open cabinets at various levels, bend, stand, stoop and drive as necessary.
Language Skills
While performing duties, the employee is regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.
Vision Requirements
Vision requirements include close vision, ability to adjust focus, and see color.
Physical Demands
Physical requirements may vary slightly and should be reviewed with your manger. In general, this position requires the ability to lift up to 35 pounds unassisted; ability to stand for extended periods of time and to perform repetitive stooping, walking, stretching, reaching and some sitting; ability to use full range of body motions required to lift patients, wear a lead apron, and lift and move supplies.
Work Environment
Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Use of appropriate personal protection measures is required for every healthcare provider in these positions. Require to routinely use standard office equipment such as laptop, computer, mouse, and photocopier.
About Balboa United
Beginning in 1973, Balboa has grown from two physicians to a comprehensive nephrology team of 52 board certified physicians and 8 advanced practitioners. On January 1, 2018, Balboa Nephrology Medical Group (BNMG) launched Balboa United, a full-service medical practice management services organization. From one small office, BNMG now has 24 clinical offices throughout San Diego, Imperial, Orange and Riverside counties. In addition to office and hospital-based patient care, Balboa physicians manage the dialysis treatments of approximately 4,500 patients at 88 dialysis centers and conduct Nephrology based clinical research at 6 centers throughout Imperial and San Diego counties (California Institute of Renal Research).
*EEO Statement Balboa United is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. Our Company policy prohibits unlawful discrimination based on race, color, creed, religion (including religious dress & grooming), sex (including pregnancy, childbirth or related medical conditions), gender (including gender identity and gender expression), marital status, registered domestic partner status, military status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, sexual orientation, or any other basis protected by applicable federal, state, or local law. We also prohibit unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee of Balboa United, including managers and co-workers. If you believe you have been subjected to any form of unlawful discrimination, submit a written complaint to your manager or Human Resources (HR). Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If you need assistance with your complaint, or if you prefer to make a complaint in person, contact the Company's Human Resources Department. We will immediately undertake an effective, thorough, and objective investigation and attempt to resolve the situation.
