Clinical Support Coordinator

Qualifications

- Strong verbal and written communication skills

- Strong critical thinking and analytical skills

- Knowledge of statistics and research design for social science

- Ability to teach and coach mental health workers

- Bachelor’s degree in Psychology or Social Work, experience

with mental health patients expected

Responsibilities

The Clinical Support Coordinator (CSC) monitors telepsychiatry services in their assigned clinics/groups with a focus on early identification of problems reducing the effectiveness or efficiency of telepsychiatry services.

Under the supervision of the Clinical Support Manager (CSM), the CSC:

• Supports daily collection of utilization data and creates monthly reports of key measures.
• Coordinates provider peer review data collection and submits reports.
• Coordinates survey data collection and assists in creating reports.

The CSC is responsible for supporting and assisting the CSM by:

• Collecting data about patient, clinic, and provider questions, concerns, and complaints.
• Communicating with clinic staff, providers. and PMPI MAs to identify problem areas and opportunities to improve patient care as well as program effectiveness and efficiency.
• Assisting the CSM in creating and executing quality improvement (QI) projects.

Telepsychiatry Services

Focus on the patient, displaying genuine care and empathy in all interactions, and ensuring patient satisfaction. Follow workflow procedures for day-to-day coordination of Clinical Support and quality improvement projects.

Understand and follow applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; comply with PMPI policies and procedures to ensure patient safety and protect patient privacy and security.

Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure patients are receiving excellent care and support. Collaborates with clinic supervisors and staff to resolve issues and deliver timely resolution of any telepsychiatry related concerns.

We offer competitive compensation and benefits packages for our employees. This is a full-time position with regular business hours.

If you are passionate about making a difference in the lives of others and possess the necessary skills and qualifications, we encourage you to apply for the Clinic Support Coordinator position. Please submit your resume and cover letter detailing your relevant experience.

Job Type: Full-time

Pay: $21.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Telehealth

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Behavioral health: 2 years (Required)

Ability to Relocate:

• Bakersfield, CA 93301: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person