Clinical Supervisor

Title of Position:         Clinical Director                                              FLSA Status:     Exempt

Department:                Transitional Housing

Reports  to:                 Program Director

Positions reporting to this position:  Client Care Coordinators and Case Managers

Salary: 86,700

Purpose of the Position

The Clinical Director is responsible for the programmatic service delivery in partnership with the Program Director, with emphasis on Behavioral Health Services. Responsibilities include implementation of new program design to bring intensive clinical services into program plan for clients. Other responsibilities include evaluation, reporting, supervision of clinical and social service staff. The Clinical Director uses Evidenced Based Practice (EBP), treatment plans, case management, crisis intervention, and discharge plans to assist the Social Services team with person centered planning for all Win clients.

Responsibilities:

• Supervise the program’s multi-disciplinary team, which will include Social Service Supervisors, Case Managers, and Client Care Coordinators.

• Provide supervision to Social Service Supervisors to troubleshoot client issues, and enhance direct reports clinical case management skills in accordance with program policies, procedures, and protocols.

• Provide clinical supervision to Client Care Coordinators to ensure supportive counseling is provided to clients.

• Provide coaching, training, and staff development to the Social Service team by incorporating social work values into program services, embracing a clinical lens.

• Provide management oversight to the supportive housing process.

• Train and support staff in the use of Evidence Based Practices (EBP), promote Trauma Informed Care (TIC) and Motivational Interviewing (MI), Critical Time Intervention (CTI) to exceed program goals and help clients achieve permanent housing.

• Conduct audits of the Uniform Client Chart and supporting documentation to ensure compliance with Office of Temporary and Disability Assistance (OTDA), Department of Homeless Services (DHS), contractual requirements and Win standards.

• Establish linkages with appropriate community agencies for services required by shelter residents, to include medical, mental health, substance abuse, child welfare and other stakeholders working with Win clients.

• Conduct community outreach and liaison with ancillary programs to maximize onsite care-coordination and referral process; establish long-lasting partnerships.

• Monitor incident follow-ups, ensuring optimal clinical lens during crisis intervention; provide direct client care and assessment to identified clients.

• Identify and consult in coordination of care for high-risk clients in collaboration with Program Director to make clinical decisions regarding client care and safety.

• Monitor and engage all long-term stayers within the facility by conducting case conferences with families, as well as monthly meetings with interdisciplinary staff as it relates to long term stayers.

• Liaison with ACS and ensure to attend all meetings related to ACS/Preventive interactions and provide information as a Mandated Reporter to the Administration for Children’s Services (ACS) as needed.

• Support Program Director in preparation of reports in accordance with Win and regulatory agencies.

• Perform other related duties as needed.

Essential Functions:

• Must be able to ascend/descend stairs in the assigned building.

• Must be able to escort clients to appointments as needed.

• Must be able to work evenings, at least weekend on call monthly, and some holidays.

Qualifications:

• Commitment to Win’s mission, vision, and values.

• Current NYS LCSW or LMCH license and three (3) years of supervisory experience.

• Demonstrated experience facilitating groups and developing curricula.

• Demonstrated experience working with individuals with mental illness and substance abuse, preferably with homeless families.

• Excellent verbal and written communication skills.

• Knowledge of crisis intervention techniques.

• Proficient in Microsoft Office Suite.

• Bilingual – English/Spanish a plus.

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Core Competencies:

• Leading Others: Conduct informative, effective meetings with staff and communicate critical information. Provide concise direction through formal and informal discussions.

• Facilitating Change: Propose new approaches and methods to improve client services. Anticipate challenges and manage consequences.

• Managing Performance: Share constructive feedback and quickly adjust to new demands.

• Applying and Developing Expertise: Stay informed of cutting-edge best practices.

• Communicating and Collaborating: Listen well and actively engage others with honesty and integrity.

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment.  Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. 

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