Clinical Research Patient Caller / Subject Recruitment Ambassador

Come work with a growing, multi-site Clinical Research team!

East Coast Institute for Research (ECIR) is dedicated to developing ground-breaking new research to benefit our communities. Our research involves the latest medications and devices not yet available to the general public and is conducted at our state-of-the-art facilities in Northeast Florida and Georgia. With over 15 years of experience, ECIR maintains a positive reputation with our sponsors, our partnering clinics and our patients.

We currently have 8 research sites and continue to grow! We’re a small, family-oriented company that cares about our employees and provides an environment where learning and growth is available and encouraged. We have a clear growth plan for our Clinical Research staff and offer reimbursement for the credentialing process as well as other training to help our clinical staff feel prepared and successful.

We offer great health benefits that are available in less than 30 days including medical (with an HSA option with company match), dental, vision, life, and disability, so that you can make sure you and your family’s health are taken care of. We also provide ample paid time off, paid holidays, and flexible schedules. Our 401K option is available to employees after 3 months and has a company match.

Engaging with each other through continued training and fun group experiences is important to us. We try to get all 8 sites together quarterly to do team building, continued education, and just have some fun!

We’ve told you about us, now tell us about you! Apply today!

Clinical Research Patient Caller Job Description:

PURPOSE

Under the direction of the Recruitment Manager, this position assists with the calling of potential subjects for enrolling studies. This position works in close coordination with all team Clinical Research Coordinators, Follow-Up Clinical Research Coordinators, Clinical Research Assistants, Investigators, study monitors/Clinical Research Associates (CRAs), sponsors, Clinical Research Organizations (CROs) and the ECIR Compliance Manager to carry out the trial.

To work as an integral member of ECIR research staff maintaining the day-to-day relationship with ECIR sites and assist in the development of the ECIR network. This includes calling and recruiting potential subjects for clinical studies in accordance with the protocol, contracted scope of work, ICH/GCP, Sponsor, CRO, and ECIR SOP’s and any relevant local guidelines and regulations.

RESPONSIBILITIES

• Demonstrate a comprehensive knowledge of each of ECIR’s Clinical Research studies
• Review and develop an understanding of ECIR’s Clinical Research study protocols and inclusion/exclusion criteria, including, but not limited to, the diagnoses, medical terminology, and medications
• Conduct outgoing recruitment phone calls and answering inbound patient calls
• Matching potential subjects’ needs to current research studies or upcoming research studies
• Entering, maintaining, and updating the status of all potential subjects in the ECIR database (StudyTeam), including the outcome of any subjects scheduled but not screened
• Updating potential subject medical histories and medications in the database (StudyTeam) with pertinent data gathered via medical record review and/or phone conversations
• Schedule research appointments for potential research subjects
• Recognize, document, and inform the manager regarding the identified trends in reasons for potential patients’ acceptance or disapproval of clinical trial participation.
• Provide exemplary customer service with potential research subjects.
• May perform other job-related duties as requested or required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Sound knowledge of medical terminology, disease states, medications, etc.
• Sound knowledge of ICH/GCP and Regulatory requirements.
• Knowledge of good clinical practice (GCP), FDA and HIPAA policies and practices.
• Exceptional and effective verbal and written communication skills
• Proficient in the use of software programs (Word, Excel, Outlook, PowerPoint)
• Fluent in spoken and written English language.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, prioritize actively, seek input, problem solve and work in a team environment.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to effectively and efficiently handle multiple tasks simultaneously with precision and adapt to changes in responsibilities and workloads
• Must possess a high degree of integrity and ability to maintain confidentiality with HIPAA guidelines, patient matters and other sensitive information

MINIMUM REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATIONS

• High School diploma, Bachelor's preferred
• Maintaining License/Certification status with appropriate CEU’s, if applicable