Clinical Outcomes Analyst - Quality Care Mgmt

JOB SUMMARY
At Houston Methodist, the Clinical Outcomes Analyst is responsible for generating analyses and reports on Clinical Outcomes data aggregation, analysis and reporting and other performance measures related to Houston Methodist activities and quality improvement initiatives. Effectively addresses analysis methodology and data implications to facilitate understanding and efficient utilization of report findings. This position identifies areas for improvement and assists entity leaders and physicians to develop strategies to improve performance. Collaborates with internal and external database developers and HM data reporting departments to identify analytical and reporting systems integration requirements and collaborative opportunities.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
• INTEGRITY: We are honest and ethical in all we say and do.
• COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• ACCOUNTABILITY: We hold ourselves accountable for all our actions.
• RESPECT: We treat every individual as a person of worth, dignity, and value.
• EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally rounds with patients/customers to ensure their needs are being met
• Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%

1. Proactively and effectively develops and maintains collaborative relationships with physicians, nursing, entity leaders, and their employees. Participates in making recommendations for improving working relationships in the work area. (EF)
2. Coordinates and facilitates the relationships between the various departments, committees, and taskforces necessary to implement quality improvement measurement initiatives. (EF)

SERVICE - 25%

1. Participates in project team meetings, interacts to advance projects and partners with internal customers to provide timely and accurate reports to physicians, nursing and entity leaders. (EF)
2. Effectively organizes and documents responsibilities and other activities for accomplishment in a timely manner; meets deadlines. (EF)

QUALITY/SAFETY - 40%

1. Develops and presents logical and comprehensive analyses evaluating performance utilizing applicable databases, reporting systems, and/or external benchmarking systems as appropriate. (EF)
2. Exhibits knowledge of and utilizes available databases/data sources for statistical reporting and data extraction as needed. (EF)
3. Utilizes understanding of facility department structure and patient data flow as well as department work flows. Sets standards for the measurement, analysis, and reporting of adverse trends for review by appropriate stakeholders and assists in development of action plans for resolution as needed. (EF)
4. Develops and manages the appropriate processes and tools needed for gathering PI/QI driven datasets to assist leadership in the enhancement of quality improvement strategies. (EF)
5. Identifies and reports quality and performance improvement opportunities through analysis of HM and benchmark data. Supports HM external benchmarking initiatives and compliance of reporting. (EF)

FINANCE - 10%

1. Understands hospital billing/reimbursement system as it relates to the departmental scope and utilizes all available Houston Methodist sources in evaluating clinical and financial performance. (EF)
2. Identifies cost saving and efficiency opportunities throughout the system and develops monitoring and reporting mechanisms to present to and share with the leadership as appropriate. Maintains current knowledge of external agencies and reporting organizations, federal and state regulatory requirements, health plan, billing and reimbursement as needed. (EF)

GROWTH/INNOVATION - 5%

1. Generates and communicates new ideas and suggestions that improve quality, service, or finance.
2. Maintains professional growth and development through seminars, workshops, professional affiliations, etc. to keep abreast of the latest trends in healthcare as relevant.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

• Bachelor's degree in business, statistics, finance, healthcare administration or related field
• Master's degree preferred

EXPERIENCE REQUIREMENTS

• Minimum of two years of experience in an analyst or related role
• Experience in health care preferred

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

• None

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• General knowledge of statistical analysis techniques
• General knowledge of Performance Improvement methodologies
• Skill in general use of spreadsheet, relational database and word-processing software Knowledge of database design and database query languages in use at Houston Methodist preferred
• Ability to independently analyze and solve problems
• Interpersonal skills for interfacing with all levels of customers and collaborating across clinical and non-clinical departments
• Ability to multi-task with good attention to detail
• Ability to enhance reporting effectiveness and efficiency

SUPPLEMENTAL REQUIREMENTS

Work AttireYes/NoUniform NoScrubsNoBusiness professionalYesOther (dept approved) No
On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within YesHouston Metropolitan area 
May require travel outside Yes of Houston Metropolitan area 
**Travel specifications may vary by department.
Please note any other special considerations to this job: __________________________

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

 

The same high-Quality Care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas.  These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.