Clinical Incident Management Analyst

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia's public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

Job Title:  Clinical Incident Management Analyst

Pay Grade: M

Job Summary:

Conducts reviews of incidents for individuals served in our community to determine risk and needed referrals. Acts as subject matter expert in specified area (nursing, behavior, social work, counseling, IDD services, etc.). Provides support to Incident Management functions, provider reviews, investigations, and corrective actions. Functions as a resource within the Division of Strategy, Technology, and Performance based upon the critical needs at any given time. 

Primary Responsibilities:

• Conduct clinical reviews of incidents and determine appropriate evaluation of risk and needed referrals.
• Navigate multiple sources of data to inform decisions.
• Utilize critical thinking to generalize information across variety of scenarios to make educated and accurate decisions.
• Act as subject matter expert in field of expertise (nursing, behavior, social work, counseling, IDD services, etc.).
• Complete accurate, thorough and timely entry of data into multiple databases.
• Communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.
• Maintain working knowledge of all policies and provider manuals relevant to the work.
• Represent DBHDD professionally during all interactions with providers and stakeholders.

May also complete the following duties as needed, including but not limited to:

• Conduct on-site reviews, surveys, and audits of DBHDD contracted providers to ensure compliance with policies and regulations. 
• Conduct investigations of critical incidents as required.  Conduct reviews of evidence and testimony to draw conclusions.  Make determinations regarding substantiation of allegations of abuse, neglect and exploitation.  Identify deficient practices based upon noncompliance with policy, regulations, etc. 
• Request and evaluate corrective action plans.  Provide timely feedback to providers throughout the corrective action plan process.  Evaluate evidence of implementation of corrective actions, via documentation or onsite review.

Preferred Qualifications:

• Bachelor's degree in nursing or master's degree in psychology, behavior analysis, social work, counseling, vocational rehabilitation, or a related field
• Experience working with the Intellectual/Developmental Disability population in a capacity that affords in-depth knowledge of the population and its strengths, challenges, and needs.
• Knowledge of DBHDD behavioral health and/or developmental disability services
• Two years of experience with Incident Management within behavioral health and/or developmental disability services
• Exceptional computer skills
• Excellent written and verbal communication skills

In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.