Address
Form of work
SalaryPOSITION PURPOSE
Provides assistance in the support and maintenance of enterprise, regional or local level clinical software applications for multiple clinical user clients at Regional Health Ministry (RHM) sites. Maintains profiles and security access; conducts master file maintenance, and updates tables. Provides routine assistance in resolving application issues and problems. Work activities requires some operational knowledge of supported business processes, the ability to follow detailed procedures and possess a strong attention to detail and, with limited scope, facilitate application and system issues in order to meet the customer business needs. Works with enterprise, regional or local level clinical applications and users that may be deployed across multiple ministry organizations and geographic locations.
ESSENTIAL FUNCTIONS
- Maintains profiles and security access; conducts master file maintenance; and updates tables.
- Assists in troubleshooting and resolving routine application functionality issues. Interfaces with team members and user clients to resolve system or application problems. Reviews, triages and responds to customer issues/monitors queue (i.e., security, break/fix, reporting).
- Assists and participates in projects involving system conversion and implementation, builds security templates/structure, testing system changes and new release software application functionality and internal/external audits.
- Collects and organizes data; creates documentation and reports for management and user clients.
- Develops clinical user client (i.e., physicians, nurses, pharmacists, etc.) relationships in order to support customer business needs.
- Interfaces with other TIS support, clinical client end users (i.e., physicians, nurses, pharmacists, etc.), external vendors and consultants in obtaining and exchanging information and in response to day-to day activities or project initiatives.
- Maintains and develops skills in support of cross training initiatives.
- Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
- Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS
- Bachelor's degree in healthcare or information technology or a minimum of three to five (3-5) years of related experience or an equivalent combination of education and experience.
- Basic proficiency with Windows based applications (Word, Excel, and PowerPoint).
- Good analytical skills and problem solving skills.
- Ability to meet deadlines and set priorities.
- Ability to obtain and exchange information.
- Strong interpersonal and customer service skills.
- Good written and verbal communication skills.
- Good organizational skills and attention to detail.
- Must possess a willingness to learn and develop skills.
- Must possess the ability to work in teams and with direct supervision.
- Must be comfortable operating in a collaborative, shared leadership environment.
- A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
- This position operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. The incumbent must be capable of traveling in the course of completing project assignments. Frequent over time is required to meet deadlines.
- Must be able to set and organize own work priorities, and adapt to them as they change frequently.
- Responsible for 24x7x365 application availability and client support.
- Must be able to travel to the various Trinity Health sites (20%) as needed (may or may not apply).
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
