Clinical Admin Coordinator – Remote

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

As a Clinical Admin Coordinator, you will be responsible for managing inbound calls, entering patient information into information systems, and resolve caller’s issues with outstanding customer service skills. 

If you have the ability to work within Pacific time zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer

• Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines

• Assists other Clinical Admin Coordinators and Supervisors with daily work load as needed

• Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures

• Meet department goals which include but not limited to productivity, accuracy, quality, and attendance

• Utilizes Optum systems to resolve customer needs such as authorizations, eligibility, benefits, appeals

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma/GED

• 18 years of age or older

• 1+ years of clinical review or patient care experience

• Ability to demonstrate solid proficiency using MS Suite and other systems

• Ability to work M-F 0800-1700 Pacific Time with some weekend/holiday coverage

Preferred Qualification:

• 1+ years working in a healthcare setting

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Nevada or Washington Residents Only: The hourly range for California, Nevada or Washington residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.