Clinic Receptionist

CHI Health Schuyler opened its doors on October 11 1953 serving the communities of Schuyler Clarkson Howells Leigh and the residents of rural Colfax County in Nebraska. In addition to its 25 critical access beds CHI Health Schuyler offers a wide variety of services to residents–children teens adults senior citizens friends and neighbors. CHI Health Schuyler is proud to provide health care services close to home.

1. Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
2. Answer phone calls and direct them appropriately.
3. Schedule appointments according to office guidelines.
4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
5. Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
6. Prepare charts for patient appointments making sure all necessary information is complete.
7. Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
8. Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
10. Follow up with patients regarding the No Show Guidelines and send out appropriate communications.
11. Manage the flow of interdepartmental, outgoing, and incoming mail.
12. Support office supply ordering and inventory procedures as needed.
13. Notify appropriate clinical staff of each patient’s arrival and assure that patients are informed of any appointment delays 
14. Perform cash drawer reconciliation.   
15. Perform other duties as assigned by management.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education and Experience 

Does not apply

Required Licensure and Certifications

None required 

Required Minimum Knowledge, Skills, Abilities and Training

One year of customer service experience, clerical, or business-related experience.