Clinic Operations Supervisor

Looking for that next step career? Autism 360 is looking for you!

Autism 360 is seeking a qualified candidate to join our growing team as Clinic Operations Supervisor. At Autism 360 we do exactly as our name suggests. Our programs are designed to encompass the whole child, not just the ASD diagnosis. Our mission has always been to change the world for children with autism and with your help, we can do just that.

This is a full time position based in our Shelby, NC location!

Why You'll Love This Job:

• You’ll have the opportunity to join an establish and growing pediatric therapy agency supporting your local community.
• You’ll play a key role in contributing to the culture of the clinic, including patient engagement and employee relations initiatives to ensure continued employee satisfaction and success within the organization.
• You’ll partner with the leadership team to develop and deliver the organization’s talent strategy particularly as it relates to current and future talent needs, retention, and agency growth.
• Autism 360 is dedicated to our team and ensuring our workplace is a conduit for growth and innovation. If you’re serious about quality, commitment to care, and leading with compassion, we guarantee you'll love being a part of the Autism 360 family.
• Plus we have FUN!!

What does a Clinic Operations Supervisor do?

The Clinic Operations Supervisor supports the clinical and administrative teams through collaborative management of Clinic Operations and staff to ensure effective, efficient delivery of high-quality ABA services. The Clinic Operations Supervisor is responsible for all administrative aspects of clinic day-to-day functions. This includes managing multiple levels of staff, new hire training, orientation, clinic tours, enforcing policies & procedures, coordinating clinic staffing changes with scheduling department and bridging communication between leadership, clinic staff and learners.

· Act as the brand ambassador of the Autism 360 clinic, and a liaison between parents, staff, providers and leadership;

· Maintaining a clean, fun and safe environment for staff and learners – developing and disseminating staff cleaning schedule, reporting repairs or maintenance issues, tracking inventory, placing clinic or therapy supply order requests

· Maintaining staff productivity by ensuring consistent assignment of clinic duties to staff during non-clinical hours. Assign administrative tasks or extra trainings for staff whose hours are temporarily decreased due to a patient cancellation. Provide productivity reports to direct supervisor weekly.

· Collaborate with various departments to identify clinic specific hiring needs to ensure consistent staffing for learners. This may include conducting interviews for potential candidates.

· Identifying individual growth and development opportunities to positively impact employee engagement, performance, and retention. Report metrics and employee performance to Leadership

Job Duties:

• Managing time & attendance in the HRIS system, as well as analyzing reports to ensure adherence to company policies and staffing optimization
• Assisting with performance management, to include coaching and corrective action as needed
• Identifying individual growth and development opportunities to positively impact employee engagement, performance, and retention
• Assist Scheduling Department with managing provider schedules in the EHR system
• Work with leadership to improve workflows and decrease staff and learner call-outs
• Monitor applicable dashboards, reports, messages, & work queues in the EHR system as assigned to optimize Clinic Operations
• Monitoring daily staff documentation and holding staff accountable to ensure timely note submission after each shift and prior to leaving for the day
• Provide direct feedback to staff and relay any additional feedback to the appropriate leadership/departments
• Other duties as assigned

What is a typical day in this Position?

A typical day for the Clinic Operations Supervisor involves patient facing and employee engagement tasks to build and promote an efficient and effective clinic culture. Supervising and/or assisting with daily operations of a multispecialty clinic in collaboration with both clinical and administrative departments to ensure staff can deliver effective, efficient, high-quality care that results in an excellent patient experience. Promptly and appropriately respond to questions or concerns from patients, providers, and staff. Assist the team with staff schedules, time & attendance, and performance management. Manage clinical and administrative supply inventory and ensure facilities and equipment are in good working order as well as enforce policies and procedures.

What you will bring to A360?

· Ability to problem solve

· Ability to work under pressure

· Ability to make quick decisions

· Ability to supervise others

· Ability to thrive in a fast-paced environment

· Ability to use discretion and sensitivity

· Ability to interpret data

· Ability to see have fun and lift up others

· All applicants are welcome- a college degree preferred

· An eagerness to be a part of a caring and team-oriented company culture

· A deep commitment to show up everyday (which includes reliable transportation and a valid driver's license). This is an on-site position

COMPENSATION & BENEFITS:

· Competitive compensation

· The agency offers an exceptional company cultural, receptive to inclusion and team development.

· Comprehensive benefits package including medical, dental, vision, plus spot rewards and benefits program

· 401(k)

· Zoom Telephone Number and Company Assigned Laptop

· 7 paid holidays

· Streamlined Software Platforms to make for efficient work

· Referral bonus program

· Wealth of benefits + perks!

· Generous PTO

· Continuing education training through A360U

· Company swag

· Annual holiday parties, Teammate Appreciation Week, team meetings and happy hours!

EXPERIENCE & EDUCATION:

· Must be at least 18 years of age

· High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred

· One to three years’ supervisory experience in a medical office setting preferred

· Experience working with children, adolescents, and/or the special needs community preferred but not required.

· Applicant must have a valid driver's license and no criminal record

· Proficiency in Microsoft, Excel, Power Point, Outlook required

About our Company

Autism 360 celebrates diversity and longevity with each of our team members. Your success is our success. We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.