Clinic Coordinator

We are seeking a skilled and motivated Clinic Coordinator to join our team. As a Clinic Coordinator, your responsibilities will encompass various tasks, such as managing outpatient prescription requests, handling Hospice-related communications, and processing referrals efficiently. The role involves proactive follow-up on physician prescription requests, rapid team communication, and maintaining accurate records. Strong organizational and communication skills are essential.

The ideal candidate for this position is someone who is committed to delivering exceptional results. They should be a team player, organized, efficient, and driven. Attention to detail and excellent communication skills are essential for success in this role. Your employment with Sobe Innovative Rehabilitation is rewarded through a robust benefits package including profit-sharing 401k, PTO, paid holidays, sick leave, bonus program, and a fun, uplifting work environment.

Responsibilities:

Outpatient Rx Coordination:

• Fax outpatient prescription requests to physician offices based on patient needs.
• Update and maintain the corresponding spreadsheet.

Physician Rx Follow-up:

• Conduct weekly follow-ups on the status of physician Rx requests.
• Keep the Pending Rx spreadsheet updated with relevant information.

Hospice Communication:

• Manage all incoming Hospice-related phone calls.
• Receive and accurately enter data from incoming Hospice referrals into EMR and designated spreadsheet.

Referral Processing:

• Daily send referrals for scheduling.
• Confirm receipt of referrals from Hospice through phone calls, emails, or faxes.
• Communicate with patient's Power of Attorneys (POAs) to confirm receipt of referral and obtain verbal consent for therapy.

Team Communication:

• Engage in rapid and friendly communication with the team.
• Document any changes of status, cancellations, or complaints on the patient's file and communicate to the team.

Hospital Follow-up:

• Weekly follow-up on specified patients.

Data Management:

• Daily clean-up of specific Spreadsheets.
• Ensure accurate and up-to-date information on patient files.

Refusal Handling:

• Communicate any refusals of therapy to both the POA and Team Management.

Document Management:

• Upload all relevant documents (prescriptions, casesheets, email screenshots) to the patient's file.

Condolence Communication:

• In case of patient expiration, update status on EMR system and communicate to the team.
• Send condolences card to the families of deceased patients.

Email Management:

• Take over the responsibility of sending weekly active roster emails.

Qualifications:

• Strong organizational and communication skills.
• Proficient in using EMR systems and Microsoft Office Suite.
• Ability to handle sensitive and emotional situations with empathy.
• Detail-oriented and capable of managing multiple tasks efficiently.

Note: This job description outlines primary responsibilities and qualifications; however, additional duties may be assigned as needed.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person