Address
Form of workCompetitive Salary
Full benefit package-Medical, Dental, Vision and more!
33 paid days off 1st year!
Under General Supervision, the Client Support Specialist is responsible to the Supervisor, Support Services for direct staff and client Tier 1 technical help desk support on all client-provided technology devices (Apple iPhones, iPads, "Burner" Phones, Mobile Hotspots, GED and Testing computers, etc.). Responsibilities will include hardware, software, configuration, deployment and installation, inventory, troubleshooting, and other duties as assigned. Responsibilities require strong customer service and technical troubleshooting skills.
2. SECONDARY SUPPORT:
QUALIFICATIONS
Drug Free Workplace Policy
This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family & Children's Services Drug Free Workplace Policy.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Full benefit package-Medical, Dental, Vision and more!
33 paid days off 1st year!
Under General Supervision, the Client Support Specialist is responsible to the Supervisor, Support Services for direct staff and client Tier 1 technical help desk support on all client-provided technology devices (Apple iPhones, iPads, "Burner" Phones, Mobile Hotspots, GED and Testing computers, etc.). Responsibilities will include hardware, software, configuration, deployment and installation, inventory, troubleshooting, and other duties as assigned. Responsibilities require strong customer service and technical troubleshooting skills.
- PRIMARY SUPPORT:
- Provide direct tier 1 Help Desk support for client devices through a dedicated Mobile Help Desk number and available remote-control tools.
- Configure and deploy agency-owned client devices (iPhones, iPads, Hot Spots, etc.).
- Provide inventory oversight, management, and administration of agency-owned client devices.
- Work with direct service clinicians and management to assist with providing client hardware devices (iPhones, iPads, Hot Sports, etc.), pick up, and delivery.
- Work directly with Verizon to procure client devices and administer these devices using the Verizon MDM tool.
- Provide oversight of data plans and data usage of client devices.
- Provide direct service (including scheduled proactive maintenance) for iPads that are located in peer-based locations such as the Tulsa County Jail.
- Provide direct support for mobile apps such as Backline, Doxy, myAvatar Client Portal, Zoom, Teams, DocuSign, etc.
- Work directly with direct service clinicians, management, and clients to ensure iPad and iPhone can provide text-messaging, video calling, and other HIPPA compliant forms of communication for clients and service providers including identifying the correct apps for this purpose.
- Educate clinical staff on available technologies for communicating with clients using an iPhone or iPad.
- Support clinician's issues related to sending DocuSign/eSignatures.
- Support clients with issues related to signing electronic signature documents and forms.
- Provide direct Client Support for connectivity issues related to their agency-provided devices (iPads, iPhones, Hot spots, etc.).
- Troubleshoot issues with agency-provided GED and testing computers.
- Train regularly and follow the training program as designed by IT Leadership.
2. SECONDARY SUPPORT:
- Research and provide advice regarding emerging technology solutions for mobile devices.
- Meet with clinical leadership to keep mobile solutions in line with clinical objectives.
- Integrate mobile technologies into core IT objectives, standards, and long-term strategies.
- Maintain a clean and organized IT computer lab, staging, and work area.
- Work with vendor technology support to identify and resolve issues with client-assigned software and hardware
QUALIFICATIONS
- Must have friendly and professional customer focus.
- Bachelor's degree or minimum 3 years of work experience in the area of technical and end-user support preferred.
- Ability to work with the public, maintain an effective working relationship with agency employees, maintain a professional manner at all times and maintain confidentiality.
Drug Free Workplace Policy
This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family & Children's Services Drug Free Workplace Policy.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
