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SalaryLofty, Inc is a rapidly growing and category-defining SaaS platform that caters to residential real estate agents, teams, and brokerages. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking a highly motivated Client Support Specialist to join our team and drive growth within the small and mid-market customer segment.
We are seeking highly qualified candidates in the Phoenix, Arizona location as our beautiful, chic downtown office is a hybrid work environment.
Job Overview
The Client Support Specialist is responsible to provide the best Client Support from start to finish for every client. You will be troubleshooting issues and providing ongoing training to existing clients to address questions and concerns related to the use of our tools and systems. We are looking for somebody who is ready for a dynamic and technology driven environment with a passion for real estate.
Responsibilities and Duties
- Own customer issues, from start to finish.
- Help find solutions to our customers’ toughest technical and business questions.
- Call, video conference, chat, and email all clients in a timely manner to provide a high level of customer support
- Author content in our customer community and knowledge base.
- Speak confidently and professionally while troubleshooting
- Set up, manage, and maintain services for new and existing clients using our proprietary software
- Investigate issues and software bugs and solve or escalate problems appropriately
- Follow up consistently with all clients with pending issues
- Providing outstanding customer support in all channels including social
- Complete special projects or become the subject matter expert for new parts of our product
- Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
- Collaborate with sales, account managers, billing, marketing, international, and technical teams on special projects
Qualifications
- Associates degree or bachelors degree preferred
- 2 -4 years experience in customer service and/or related field
- Previous experience in training, customer service, or technical role
- Strong organizational and time management skills.
- Consistent work habits, strong work ethic and attention to detail
- Strong computer skills with a general understanding of websites, CRM and mobile apps
- Ability to multitask, and work independently toward deadlines
- Strong written and verbal communication skills, ability to work well in a small group setting
- Positive demeanor, trustworthy character
- Ability to take the initiative and see projects and tasks through to completion
- Ability to communicate technical and complex issues with clarity and expertise
- Understanding of real estate and the real estate profession a plus, but not necessary
- Ability to transform perceived challenges into solutions
