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SalaryAt The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
What You’ll Do
You will be on the front lines of leading our new team of Client Manager Associates in our Client Management organization. You will monitor and ensure proper operation of customer engagement, experience, satisfaction, and retention while coaching and developing employees to greater levels of success.
Duties & Responsibilities:
Monitor, evaluate, and provide feedback on employee’s performance.- Coach and develop team to ensure that individual and department KPIs are achieved.
- Develop and manage interdepartmental relationships focused on ensuring balanced and effective outcomes.
- Analyze trends to develop and execute strategies designed to improve customer satisfaction, efficiency, and retention.
- Lead and actively participate in department and organizational sponsored projects.
- Ensures schedule adherence for Client Success team associates through use of real-time monitoring tools and works with leadership to achieve service level performance goals for assigned groups and/or contracts.
- Act as a resource to staff in resolving difficult and unusual technical questions regarding products and division practices, operations, and procedures.
- Serve as a liaison to and resource for cross functional teams and policyholders. Partner with cross functional teams to support the confluence of soft transfers.
Key Leadership Competencies
Advanced analytical skills and problem-solving skills.
- Ability to mine data and perform critical analysis of key data.
- Strong communication and leadership skills.
- Demonstrated change management skills.
Essential Qualifications
Education: Bachelor's degree preferred or the equivalent combination of education and/or relevant experience required.
Experience: Minimum 3-5 years' experience in an environment managing non-exempt roles, with staffing across multiple time zones.
Management experience: Minimum 2 years acting in a management role.
What You’ll Get From Us
In addition to a competitive benefit package, joining The Standard means being part of an environment where the way we personally connect with and support our customers translates into a culture of respect. We value your time, talent, and your traditions because they give you the unique lens on the world. We are building a genuinely collaborative atmosphere where you’re inspired to do your best—every day. From developing yourself and your career, to delivering what matters to our company and our communities, you'll find working with us isn't like working anywhere else!
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and
comprehensive benefits
including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
Salary Range:
$75,250.00 - $120,500.00Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
