Client Success Manager

The Client Success Manager is a critical position to build and maintain strong relationships with clients and keep them engaged with KLAS in the long term. KLAS is on a mission to improve the world’s healthcare. We hold accountable those who deliver healthcare services in order to meet the standards of healthcare providers around the world. Our team loves working directly with high-level leaders in healthcare and collaborating to find solutions. You would be a part of this in this role.

The Client Success Manager helps clients understand the experiences that healthcare providers have with their services and assists those clients in understanding how to become better. This role is vital in helping our clients have a great experience with KLAS that will turn them into a lifelong customer. And just so you know, Gallup ranks KLAS in the top 26% of companies worldwide for employee satisfaction. Care to join us?.

We need people who can:

• Build strong client relationships with executive-level contacts
• Be highly organized with client and KLAS tasks and communication
• Keep an organized inflow and follow-through process
• Talk with healthcare providers to discover insights on how our clients are performing
• Professionally and artfully articulate insights from KLAS on how clients can improve

The successful candidate will thoroughly research and understand KLAS and then wow us with their abilities to:

• Communicate with client executives as if a peer, both written and verbal
• Maintain relationships with 30–40 clients
• Be amazingly organized and quick to respond
• Collaborate with many different types of people and personalities
• Operate with a “customer comes first” mentality
• Consume information and present it back in an easy-to-understand format
• Be flexible and create innovative processes to get things done

We expect:

• Approximately 2–4 years of collaborative account management or customer success experience
• Basic understanding of sales process and value propositions (though this is not a sales position)
• Passion. We want every person at KLAS to become passionate about what we do
• Bachelor's degree in any field or similar experience

If you are a self-driven, outside-of-the-box thinker whose experience and characteristics align with who we seek, please apply by submitting your resume and cover letter. Please know this is an in-office position.

Candidates are encouraged to read this article prior to application: https://klasresearch.com/blog/hiring-character-first/267

We offer top-tier benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more.

KLAS is an equal opportunity employer. We are committed to creating an environment of inclusion and hire qualified candidates from varying backgrounds. We welcome the unique contributions each person brings.

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