Client Services Tech 2

SUMMARY:
Responsible for shipping and receiving, processing, and administration of samples, which
involve knowledge on intermediate to complex lab and administration policies, programs,
and practices while completing appropriate forms, documents, and databases. These roles
can provide a variety of services in the maintaining of information, shipping, receiving,
samples and materials, and related areas.
ESSENTIAL FUNCTIONS:
This class specification lists the major duties and requirements of the job and is not all-inclusive.
Incumbent(s) may be expected to perform job-related duties other than those contained in this document
and may be required to have specific job-related knowledge and skills.
1. Provides a variety of services using warehouse and lab support knowledge covering
multiple areas of sample administration, including receiving, scanning, storage,
preparation, shipping, and disposal; samples involve more complex administration.
2. Reviews, completes, and processes various standard types of logs, documents,
databases, and related materials and information.
3. Picks up, transports, and delivers samples, documents, materials, and other items as
needed.
4. Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes
of materials and samples using well-established guidelines and instructions.
5. Determines short-holds and rush samples and prioritizes based project requirements.
6. Provides intermediate to complex support in the application and assistance to staff
and management regarding sample, equipment, and shipping/receiving administration
policies, programs, and practices.
7. Provides various support in researching issues and developing recommendations to
resolve project and customer issues.
8. Assists in the review and implementation of sampling, equipment, and
shipping/receiving administration policies, practices, and programs to meet
organizational, operations, and management needs.
9. Assists with ensuring compliance with applicable laws, rules, and regulations; receives
guidance and direction or escalates when required.
10. Contributes to the efficiency and effectiveness of the department's service to its
customers by offering suggestions and directing or participating as an active member
of a work team.
11. Promotes and supports the overall mission of Pace Analytical by demonstrating
courteous and cooperative behavior when interacting with customers and staff; acts
in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience:
High school diploma or equivalent AND three (3) years of sample, material, or lab
administration or related experience; OR an equivalent combination of education, training,
and experience.
Required Certificates, Licenses, and Registrations:
Continued employment is contingent upon all required licenses and certificates being maintained in active
status without suspension or revocation.

• Valid Driver’s License is required.

Required Knowledge and Skills
Required Knowledge:

• Intermediate to complex principles, practices, and techniques of sample and lab

administration.

• Intermediate to complex principles, practices, and techniques of shipping and

receiving.

• Working with the daily administration and oversight of sample programs, policies, and

procedures.

• Safe driving principles and practices.
• Intermediate to complex methods to resolve sample administrative or technical

problems, questions, and concerns.

• Ability to learn standard applicable organizational policies and procedures on sample,

equipment, and shipping/receiving administration.

• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe,

effective, and appropriate operations.

• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing intermediate to complex sample, equipment, and shipping/receiving

administration duties in a variety of assigned areas.

• Providing standard support within varied sampling and shipping/receiving functions.
• Serving as a team member working with customers and projects.
• Safely operating a motor vehicle
• Operating in both a team and individual contributor environment.
• Interpreting, applying, and explaining organizational policies and procedures.
• Maintaining databases, forms, documents, and related informati0n.
• Using initiative and judgment within established department policies and procedures.
• Using tact, discretion, and prudence in working with those contacted in the course of

the work.

• Performing effective oral presentations to groups and peers and the department.

Required Skills (continued):

• Contributing effectively to the accomplishment of team or work unit goals, objectives,

and activities.

• Establishing and maintaining effective working relationships with a variety of

individuals contacted in the course of the work.
PHYSICAL/MENTAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Mobility to work in a lab and office setting, use standard office and lab equipment
and stamina to sit for extended periods of time; exerting up to 50 pounds of force
occasionally and/or up to 20 pounds of force frequently to lift, carry, push, pull or
move objects; vision to read printed materials and computer screens; and hearing
and speech to communicate in person or over the telephone.
WORKING ENVIRONMENT:
Work is performed in a lab and office setting. Work is subject chemicals, fumes, gasses,
noxious odors, and related items in a lab and samples setting.
#EL
#LI-JS1
OFCCP Statement
Pace Analytical is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.
Monday - Friday, 8 AM - 5 PM