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Form of workClient Service Specialist
PCI Energy Solutions is a thriving global company where you can impact millions of lives every day. Our Software helps protect the environment and lowers utility bills by optimizing energy and utility company operations. We're hiring and growing in locations throughout the U.S. with offices in Oklahoma and North Carolina; We also have international offices in Australia, Mexico, and Peru. We put a high value on work life harmony, by offering flexible working hours and remote work. You can work from home full-time or come into the office on an as-needed basis.
As aClient Services Specialist for our Cloud & Client Services division, you will work closely with our internal teams to administer and maintain our cloud-based software systems. You will respond to calls and online support requests from our customers and route them to the appropriate division to assist them. More importantly, you will work extensively with both internal and external customers to build relationships and ensure a high level of customer satisfaction and operational excellence. This position will require US Citizenship and the ability to work a night or weekend shift.
Duties:
Requirements:
Benefits:
EO Statement
PCI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCI is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
PCI Energy Solutions is a thriving global company where you can impact millions of lives every day. Our Software helps protect the environment and lowers utility bills by optimizing energy and utility company operations. We're hiring and growing in locations throughout the U.S. with offices in Oklahoma and North Carolina; We also have international offices in Australia, Mexico, and Peru. We put a high value on work life harmony, by offering flexible working hours and remote work. You can work from home full-time or come into the office on an as-needed basis.
As aClient Services Specialist for our Cloud & Client Services division, you will work closely with our internal teams to administer and maintain our cloud-based software systems. You will respond to calls and online support requests from our customers and route them to the appropriate division to assist them. More importantly, you will work extensively with both internal and external customers to build relationships and ensure a high level of customer satisfaction and operational excellence. This position will require US Citizenship and the ability to work a night or weekend shift.
Duties:
- Administer PCI application suite for customers using our hosted (cloud based) solution.
- Provide basic software support services to customers (internal and external) using PCI software.
- Monitor, triage and route telephone calls and support tickets from PCI's clients requesting technical software support.
- Interfaces with other departments in PCI while acting as the client advocate.
- Rotating on call (as a backup to the 24x7 desk).
- Other duties as assigned.
Requirements:
- Desire to learn and excel in a customer focused role.
- Excellent customer service.
- Strong attention to detail.
- Passionate about technology and software
- Technical degree/training preferred but not required.
- This position requires a US Citizen.
- This position will require the ability to work a night or weekend shift.
Benefits:
- Medical Insurance Including Prescription Coverage
- Dental Insurance
- Medical and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance
- Company-paid Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan
- Paid time off and Holidays
EO Statement
PCI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCI is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
