Client Services Specialist

We are excited to welcome a Client Relations Specialist to our growing team! The ideal Client Relations Specialist will have experience working as part of a hospital system clinical or administrative team or in a consulting role. This remote work position includes a comprehensive benefit package, training program and competitive salary!

Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.

The American Health Data Institute (AHDI) is part of the Key Family of Companies, and as such, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. What we do matters - strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us!

Position Summary: The Client Relations Specialist position will serve as the lead on all AHDI direct to employer implementations. This will include but is not limited to coordination of workflows and processes, evaluation of vendors, making recommendations on best practices and selection, coordination of communication materials and branding and the training of management on AHDI programs and practices. Final decision will rest with AHDI management, but this position will serve as the primary contact and liaison with the clients, both at implementation and throughout the relationship.

Essential Duties and Responsibilities of the Client Relations Specialist:

• Provide superior, professional, ongoing, and consistent communication and customer service with hospital system management.

• Successfully coordinate and track implementations following internal Project Management Office (PMO) and operational guidelines.

• Handle daily requests and coordinate with AHDI staff and that of other departments to resolve issues.

• Communicate and respond to clients and internal departments within 24 hours via email or phone.

• Successfully monitor post implementation key indicators.

• Coordinate with internal department teams for various requests and projects, developing awareness of products and instilling teamwork.

• Organize and maintain client files and records.

Client Relations Specialist Competencies, Knowledge, Skills and Abilities:

Must be able to intelligently converse with hospital system leadership and staff and gain their trust. To that end, a clinical background, training and/or exposure is required. An individual with an RN, NP or PA designation is preferred. An MPH certification is a plus.

• Demonstrated superior customer service, claims or other insurance experience in the healthcare industry (third party administrator preferred).
• Proven abilities in written and verbal communication and presentation skills.
• Strong organizational and analytical skills.
• Highly experienced in relationship management with clients and/or brokers.
• People and team oriented.
• Highly proficient in Microsoft Office products, such as Outlook, Word, PowerPoint, and Excel.
• Detail oriented and ability to multi-task.
• Ability to host meetings using Zoom or other video conferencing applications.
• Detailed understanding of operational areas of health insurance is a plus.

More about the American Health Data Institute:

Our data analytic tools are time and results tested and the data demonstrates that AHDI interventions improve the health of the population and reduce costs. AHDI uses an evidence-based medicine approach to manage healthcare while utilizing best in breed technology platforms with customization to turn the data into actionable intelligence. AHDI provides an integrated platform for wellness initiatives, preventive care, illness management and risk management.

Learn more about AHDI here: https://ahdi.com/

If you are unable to complete an application for the Client Relations Specialist position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Client Relations Specialist position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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