Client Services Representative

Job description
Here we grow again!
Bismarck Animal Clinic & Hospital is a 5 doctor AHAA accredited veterinary hospital in the heart of North Dakota. We offer preventative care, general medicine, surgery, digital radiology, ultrasound diagnostic imaging, dental cleaning, and full in-house Idexx lab services.
We are seeking a Client Service Representative to join our growing team! The Client Service Representative's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Client Service Representative is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The Client Service Representative is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and Doctors as needed.
Other responsibilities of the Client Service Representative include but are not limited to the following:
• Answering a multi-line phone system and appointment scheduling
• Completing client reminder calls
• Computer Data Entry
• Financial obligations and payment collection
• Cleaning exam rooms and lobby area
• Receiving, unboxing, and merchandising retail items and prescription pet food
• Potential for assisting patients when help is needed from other team members
• Understand medical terms and vaccination protocols
In addition, these qualities are important to our team:
• Ability to quickly build rapport with clients, fellow team members and leadership
• Balancing compassion with efficiency
• Knowing that great results are achieved through teamwork and mutual respect
• Knowing your measure, working independently but also knowing when to call for assistance
• Maintaining positive, supportive approach at all times - great things happen when everyone cooperates
• Never stop learning and to never stop sharing knowledge
• Responding to pressure of a fast -paced environment with dignity, presence and grace
• Responding to real setbacks that we all know happen with positivity and grace
• Trusting your knowledge, your colleagues and your common sense
• Willingness to learn
In order to attract talented professionals like you, we are offering:
• A competitive hourly wage
• Expected schedule 9am-5pm, 4 days per week
• Potential to be scheduled additional hours if needed to fill in for other team members
• Eligible for Quarterly Bonus
• Uniform Allowance
• Employee Pet Wellness discounts
If you are interested in joining our growing team, please send a resume and cover letter to Heather Bashus at heather.bashus@nva.com
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.