Address
Form of work
SalaryGeneral Information
City/Cities
Aurora, Tampa
State(s)
Florida, Illinois
Country
United States
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Posted Date
26-Feb-2024
Job ID
1435
Description and Requirements
The Client Service Consultant II (CSC II) has overall accountability for the day-to-day administrative service support of multiple Regional Markets account clients. The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities
Overall accountability for the day-to-day administration of multiple or complex clients, including:
Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
Serves as a key resource and may serve as a subject matter expert to Customer Unit and Regional Market accounts. Partners with Proposal Unit to research and respond to RFP questionnaires
Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
Comprehends competitors’ products, industry trends and legal developments impacting business
Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
Essential Business Experience and Technical Skills
Required:
- HS Diploma or equivalent (bachelor's preferred)
- Self-motivated to learn more about the business and is proactive in personal development and the ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
- General understanding of U.S. economy and employee benefits industry
- Proficient with Microsoft Office software
Preferred:
- 2+ years of equivalent experience within the insurance space
- Experience with products such as Core, Disability and Voluntary products
- Ability to balance client expectations with MetLife capabilities
- Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
