Client Services Assistant - Youth Apprentice

Job Type
Part-time, Temporary
Description
Position Summary:
Heartland's Apprenticeship program is a practical work experience designed to provide each student with a "real life" account of technology services, office work environment and customer management experience. The Client Services Assistant - Youth Apprentice provides administrative support to the assigned sales region. They may shadow Inside Sales Reps in coordination, implementation and finding solutions to real customer projects. The Youth Apprentice will be tasked with assisting with the functions below.
Roles and Responsibilities/ Essential Functions:

• Help the sales team to improve their productivity by organizing high-quality, up-to-date support material such are reports, presentations, etc.
• Review customer paperwork/information as necessary.
• Provide administrative support to assigned region.
• Track order status to ensure customers receive products in a timely manner.
• Collaborate with team(s) to produce various reports.
• Collaborate with ISRs to build a team atmosphere. Develop positive relationships with colleagues in the assigned team(s).
• Perform other duties, as assigned.

Requirements
Competencies

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Ambition - The drive to achieve personal advancement and ask questions on tasks when needed.
• Communication, Oral - Ability to communicate effectively with others using the spoken word, in person and over the phone.
• Customer Oriented - Ability to take care of the customers' needs while following company policy.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

Required Skills, Education and/ or Certifications:

• Must be proficient using a computer and working with Microsoft Office software.
• Working towards a High School Diploma.
• Minimum 3.5 GPA.

Equal Opportunity Employer - Including Disabled and Veterans
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