Client Services Administrator

Who We Are
Florida Realtors, the state's largest trade association, boasts a rich dedicated history of serving our members, the real estate community, and Florida homeowners for over a century. We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportunities, engaging educational opportunities, up-to-the-minute industry data and research, and powerful legislative representation. The association headquarters is located in Orlando, and the Office of Public Policy is located two blocks from the state capital in Tallahassee. We work tirelessly to advocate for our members, for homeownership for all, and to elevate the real estate industry in the Sunshine State.
What You'll Do

• Prepares monthly invoicing spreadsheet for accounts receivable, obtains pricing, and subscriber totals associated with each client, and fields client invoicing inquiries.
• Understands billing procedures, billing cycle, specific requirements for each client, and credit card procedures and policies.
• Calculates quarterly revenue share and works with accounts payable to process payments.
• Posts credit card expenditures to the marketing and sales budget.
• Creates and updates prospective and current client accounts and contact information in Salesforce.
• Reviews Tech Helpline marketing agreements to ensure client is meeting the terms.
• Updates Form Simplicity usage data spreadsheet.
• Acts as a customer liaison by responding to client questions and complaints as well as collaborates with responsible team members to accurately respond to client requests.
• Assists with coordination of client retention efforts through various forms of outreach including cards, emails, and holiday gifts.
• Collaborates with team on client outreach efforts, informing agents and brokers of the benefits, via email and phone calls.
• Participates in continued education to learn about new products and competitors.
• Occasionally represents Form Simplicity, Tech Helpline, and other applicable products at trade shows and expos.
• Creates and updates sales opportunities as needed.
• Creates and sends monthly usage reports for Tech Helpline clients.
• Research points of content for forms license agreements for Form Simplicity.
• Notifies clients via email and/or phone of our maintenance updates and service issues, which may occur after hours.
• Remains flexible to work additional projects as requested or as needed.
• Have proven ability to work well under challenging conditions

Requirements
What You'll Need
Qualified applicants will possess:

• Associates degree required. Bachelor's degree preferred.
• At least 2 years of customer service-related experience.
• Capable of handing customer invoicing and procedures.
• Solid Microsoft Office foundation, with a focus on Excel and spreadsheets.
• Strong attention to detail.
• Have strong written and verbal communication skills.
• Have a positive attitude and be self-motivated.
• Have consistent organizational skills requiring little supervision.
• Have experience with research and administrative tasks.
• Have ability to work independently as well as in a team environment as necessary.
• Be capable of travel as needed.

What You Need to Know

• Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish.
• Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Employment offers are contingent upon satisfactory verification of a pre-employment criminal background check.
• Applicants needs to be eligible to be employed in the United States.
• Pay is commensurate with required education and experience for the role.
• This position will be based out of Orlando, FL.

Our people are passionate about what they do, the members they serve, the products they support, and the continued growth of the association. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation, exceptional service, and dedication to a cause, please begin to explore Florida Realtors and our passion for the real estate community and Florida homeowners. Visit floridarealtors.org and connect with us on Facebook and LinkedIn.
Benefits
What You'll Get
Along with our growth-oriented, collaborative team environment, our fulltime people are offered a complete suite of great benefits.

• Rewarding 401k plan with 6% company match, fully vested
• Free medical insurance for you as an employee
• Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more
• Partial remote and flexible work environment
• Generous paid vacation days and sick days, and 9 company holidays
• Vacation buy-back plan
• Vibrant company culture
• Possible $5000 grant on the purchase of your first home

And a whole lot more!