Address
Form of workWhat We Need
FLEETCOR is currently looking to hire a Client Services Account Manager within our lodging line of business and is located in Wichita, KS. In this role, you will be a dynamic Client Services Account Manager to successfully retain and grow high-value CLC Lodging clients with responsibility for strengthening client relationships and driving account share of room growth. While providing outstanding client support, the Client Services Account Manager will identify opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client volume trends. You will report directly to the Manager of Direct Implementation and Client Services and regularly collaborate with other teams and departments.
How We Work
As a Client Services Account Manager, you will be expected to work in a virtual environment, after training onsite. FLEETCOR will set you up for success by providing:
- Home office set up
- Company-issued equipment
- Formal, hands-on training
The responsibilities of the role will include:
- Building and maintaining lasting client relationships, which includes intimate knowledge of client accounts, including essential contacts, account preferences, and room night volume trends
- Driving account retention and growth by proactively contacting clients and performing scheduled account reviews to client lodging managers and executive teams
- During account reviews, managing volume expectations and identify opportunities for volume growth through CLC’s products and services to educate and influence clients
- Responsible for client communications, escalations, conflict resolution, and compliance on client deliverables and revenue
- Working closely with all necessary CLC teams to ensure client success, including but not limited to CLC Reservation, Hotel Network and Customer Support services in order to provide solutions for potential issues and/or opportunities
- Exhibiting and utilizing knowledge of hotel industry and markets associated with client industry
- Quarterly reporting on success and risks of client portfolio
- College degree or 1-2 years previous account management related experience
- Previous account management experience preferred
- Demonstrated strong ability in consulting, negotiating and communicating with customers
- Demonstrated knowledge of Microsoft Word, Excel, and PowerPoint
- Demonstrated ability to problem solve at a high level through critical thinking
- High level of professionalism
- Demonstrates ability to learn and grow depth of industry knowledge
- Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of account management support
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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