Client Service Representative

If you are outgoing, organized, and detail orientated, we want you to join our team!
In this role, you will interact directly with our clients by answering questions, solving problems, providing education, and maintaining our company’s reputation for high-quality service.

Why Work for LHA?

• Recognized for being one of the Top Best Places to Work for in Collections 3-years running by InsideArm.
• Offer Hybrid remote schedule (after training period).
• Hours are 10:00 am – 7:00 pm, NO WEEKENDS.
• Competitive hourly wage, bonuses, and recognition programs.
• Growth potential within the company.
• Several health options, dental, and vision benefits.
• Retirement IRA with a company match.
• Holidays and Paid Time Off.
• Excellent Employee Referral program.

Essential Functions:

• Routing inbound calls to the appropriate departments.
• Maintain updated knowledge of all company services.
• Review accounts and update clients on status.
• Provide exceptional customer service and support to clients.
• Build and maintain strong client relationships through effective communication and problem-solving.
• Draft, proof, and send outbound requests for team members.
• Field incoming phone calls and respond to phone messages from clients.
• Promptly respond to client questions submitted via email.
• Obtain necessary information from clients to adequately follow-up.
• Document important client information for future reference.
• Collect and record client feedback and share it with appropriate team members.
• Attend all required Client Service-related meetings.

Qualifications:

• High school diploma or equivalent.
• Microsoft Office knowledge.
• Attention to detail with a strong focus on accuracy and completeness.
• Excellent phone disposition along with proficient written, verbal, and typing skills.
• Ability to foster and maintain relationships with clients and teammates.
• Excellent problem-solving and analytical abilities.
• Positive, service-oriented attitude.
• Ability to effectively manage multiple projects and prioritize tasks.
• Skills to work independently or as part of a team.
• Ability to thrive in a fast-paced and sometimes high-pressure environment.
• Multilingual a plus.

Equal Opportunity Employer

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Work from home

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Manchester, NH 03101