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SalaryAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
- Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.
- Develop strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.
- Work with a more complex client base to plan proxy and interim distributions accurately and efficiently for the Beneficial shareholder base.
- Provide timely and accurate updates to client inquiries and issues that may arise over the course of the project.
- Partner with other team members through an automated call distributor and group inbox, as well as other departments, to continually add efficiency to our internal processes as well as to increase client satisfaction.
- Appropriately communicates and escalates external client concerns in a timely manner to mitigate risk.
- Update and monitors internal reports to ensure the timely and efficient progress of each campaign.
- Understands key business drivers; uses this understanding to solve problems and advise clients accordingly.
- Effectively participates or leads projects designed to improve client satisfaction and gain greater processing efficiencies.
- Participate in annual departmental and cross-functional training to broaden industry knowledge and experience.
Qualifications
- 2-3 years experience in a Client Services or client-facing role.
- Ability to work in a fast-paced, high-pressure environment.
- Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.
- Outstanding presentation, written and verbal communication skills.
- Possess the ability to establish good personal and working relationships with clients.
Salary Range $22.00 - $25.00/hourly. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit
www.broadridgebenefits.com
for more information on our comprehensive benefit offerings. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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#LI-Hybrid
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click
here
to view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to
BRcareers@broadridge.com
.
