Client Service Manager

The Company:

Merit is a fast growing, pioneering financial services firm that invests heavily in the growth and development of team members. Merit seeks to establish, educate, and help individuals reach their financial goals as they transition into and experience retirement. With an unswerving commitment to excellence and reliability, Merit provides objective financial advice and believes in establishing long-lasting relationships. By offering an array of services, clients can receive tailored solutions that promote growth and help them achieve financial goals.

Merit believes in addressing the retirement challenges in America by helping clients reach financial freedom and confidence to the working population and retirees alike. This focus on comprehensive financial wellness enables us to deliver the ultimate client experience.

Headquartered in Alpharetta, GA, with 40 locations across the country, Merit balances tactical advice with innovative strategy. Our 200 hardworking employees are leaders rooted in humility and we are poised to grow. Merit is a multi-generational firm with a foundation built around servant leadership and total team leadership. We have been recognized as a Best Places to Work by InvestmentNews and have made the fastest growing companies list in both INC 5000 and Georgias Fastest 40. As we expand and work to bring our relationship-driven approach to the financial industry, we are looking for the right individuals to join our team.

The Position:

TheClient Service Manageris a key role that ensures excellence in customer service. This person manages client interactions and maintains the highest level of confidentiality and discretion in all business matters to complete appropriate paperwork in a professional and timely manner.

Responsibilities:

• Develop and maintain solid relationships with clients.
• Assist with scheduling client appointments for advisor.
• Process variable annuity business for compliance approval via custodians Annuity Order Entry system.
• Process Alternative Investment Orders via LPLs ClientWorks system.
• Review and resolve client account related issues with custodian(s).
• Proactive follow-up with clients to confirm account updates, paperwork, and check receipt.
• Meet with clients when applicable for new client forms signatures and processing.
• Join advisor in certain client meetings to take notes and schedule follow up activities.
• Review notes from client meetings and complete action items.
• Follow up with clients as necessary to make sure all paperwork is received.
• Deposit physical checks received at branch via remote check deposit tool.
• Track and document all account changes in Salesforce CRM accurately and in a timely manner.
• Review account transactions daily to monitor trade requests placed, confirm deposits posted, transfers received, confirm client withdraw requests sent, etc.
• Set-up new client online account access and assist existing clients with online account access.
• Maintain Required Minimum Distributions.
• Submit & follow-up on advisory trade requests with Merit Investment Team.
• Document all communication & interactions with clients and prospects and Processing managers in Salesforce CRM in a timely manner.
• Work closely with the Processing Manager for your firm.
• Maintain paperless client files on our cloudbased system.
• Keeping advisor(s) book of business updated within the custodian systems, Salesforce & Orion.
• Collaborate with the Client Service team across all branches to keep-up with changes at custodians and develop and improve systems and processes.
• Maintain & submit branch compliance files quarterly.
• Resolve account-related compliance requests.
• Track & submit insurance licensing, renewal and appointments.
• Handle miscellaneous operational activities and projects (e.g., scanning documents).
• Participate in prospect and client events.

Requirements:

• Associates or Bachelors Degree
• A minimum of 2-4 years in Client Service for a wealth management firm.
• FINRA S6 or S7 and S63/S65 OR 66
• Previous experience working on Fidelity platform (preferred)
• Excellent knowledge of the securities industrys rules & regulations
• Proficient computer skills (ability to access email and the Internet) and proficiencies in Outlook, Word, Excel, and Salesforce are desired.
• Excellent written and verbal communication skills.
• Outstanding teamwork and time management skills.
• Excellent interpersonal skills
• Ability to handle multiple tasks and operate in tight deadlines.
• Strong team-oriented mentality with a desire to achieve personal and company performance goals.
• Ability to interact with clients and team members in a professional and respectful manner.
• Detail-oriented and self-motivated.
• Curiosity and ingenuity to help implement new clientrelated technology solutions as well as creatively build and maintain methods and procedures of the company.
• Willingness to travel between the Roswell, Lawrenceville and Alpharetta offices to participate in meetings and team events which may be scheduled at various region offices

Salary + Benefits:

• Competitive Salary BOE
• Medical Insurance
• Dental/Vision Insurance
• Life & Personal Accident Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Flexible Spending Account (FSA), Health Savings Account (HSA) or Dependent Care FSA
• 401(k) Plan with company matching
• Paid Time Off (PTO) and paid holidays

Best Places To Work for Financial Advisors 2018-2023:Best Places to Work for Financial Advisors 2018-2023 Recognized firms were required to be a registered investment advisor (RIA) that has been in business at least one year and having a minimum of 15 full-time/part-time employees. The assessment consisted of a questionnaire on benefits and policies completed by human resources staff along with an engagement & satisfaction survey completed by a minimum of 40% of staff. 50 firms were selected for this award from an undisclosed list of submissions. There was no charge to be included in this award listing.

Georgia Fast 40 2019 & 2022:The Georgia Fast 40 for 2019 & 2022 was awarded by the Atlanta Chapter of the Association for Corporate Growth. To be eligible companies must be for profit and headquartered in Georgia and the most recent year-end revenues ranging from $15 million to $500 million and have three years of verifiable revenue and employment growth.

Inc 5000 2019-2023:The Wilshire 5000 Total Market Index, which consists of more than 5000 companies, represents virtually all of the capitalization of the entire U.S. stock market.