Client Service Coordinator

Client Care Specialist: Outgoing and people-oriented, they demonstrate the HairClub Values in all people interactions internally and externally and acts as a brand ambassador to educate people about the company, memberships, programs, and products. The Client Care Specialist will work collaboratively with key functional areas and senior leadership to drive HairClub’s Core Four: Employee Experience, Client Experience, Sales Experience and Facilities, Inventory and Technology (FIT).

MAJOR RESPONSIBLITIES:

• Represent the HairClub brand: greet and engage Clients with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions. Ensures a clean and orderly front desk and waiting rooms are kept.
• Manage front desk operations: call Clients and non-Clients prior to and after scheduled appointments, schedule all existing and new Client appointments, enter accurate information in the client relationship management platform and/or point of sale system, follow company policies and procedures, and, if applicable, notify appropriate team member and document Client follow-up needs in the pertinent database. Ensures the cash drawer and daily transactions are properly accounted for and executes accurate and thorough daily closing procedures.
• Achieve financial KPI’s and targets: collect accounts receivable, execute membership renewals, obtain add-ons sales, obtain retail sales, perform other various fee management activities. Assists in maintaining appropriate retail, laser and hair inventories
• Preserve lifetime Clients: educate Clients on products, memberships, and referral programs, manage memberships, ensure all Clients receive services and products they are entitled, and process renewals accurately and timely

QUALIFICATIONS:

• At least one (1) year previous guest service experience
• Point of sale system and other business software experience
• Efficient with all Microsoft programs

KEY COMPETENCIES:

• Client Experience: Hyper-focused on exceptional member experience with a strong level of service commitment.
• Friendly congenial outgoing communication, empathetic communication
• Able to reach and stimulate others while being aware and responsive to their needs and interests
• Communicate professionally with all persons in the Company
• Strong sense of service orientation, initiates cooperative contact with wide range of people
• Utilize superior organizational and time management skills
• Able to work under time constraints and pressure
• Work independently and self-motivated
• Professional image

WORKING CONDITIONS:

• Office/Salon environment
• Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading
• Sitting stationary for long periods of time
• Keyboarding: entering text and/or data into a computer

• Requires working with computer systems
• May require light lifting <50 lbs

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience:

• Client services: 2 years (Preferred)

Ability to Commute:

• Knoxville, TN 37929 (Required)

Ability to Relocate:

• Knoxville, TN 37929: Relocate before starting work (Required)

Work Location: In person