Client Service Coordinator (30682)

Description:
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services Division.
Our mission at DPHHS is to improve and protect the health, well-being, and self-reliance of all Montanans throughout every stage of their life. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you!
The Office of Public Assistance (OPA) administers state and federal policies and regulations to determine eligibility for public assistance programs for low income or struggling families, and other members of the community. Programs administered include Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and a variety of health coverage programs. The Client Service Coordinator position serves a vital customer service role and has direct contact with the public in-person and via a telephone helpline to help Montanans gain access to these programs
What We Can Offer You
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities within the largest state agency in Montana.
Additionally
This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.
This position may be eligible for a statutory $1.50 per hour pay increase, effective July 1, 2024.
Qualifications
What You Can Offer Us

• General knowledge of social problems, cultural and human behavior; community based and/or statewide assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Ability to interview clients of diverse socioeconomic backgrounds and temperaments and process documents related to financial or confidential histories of clients.
• Ability to use computer applications to input, retrieve, and analyze information.
• Meet minimum qualifications:
  • Associates degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social service programs and/or health, financial loans, unemployment, collections, call center, etc.
  • OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
  • OR Related bachelor's degree and 2 years job-related experience.
  • Other combinations of education or experience may be substituted.
• Preferred: experience working with tribal government entities and/or other organizations of native peoples.

For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact Colleen Roganat crogan@mt.gov.
How to Apply
To be considered for any DPHHS position, applicants must complete and submit their application online. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.
This requisition is open until filled with frequent screening of applicants.