Client Service Associate - Westport, Ma

Financial Planning Alternatives is an independent financial consulting service, owned by Monisha Potter, CFP® and located in Westport, Massachusetts. Our firm has the ability to deliver a broad range of financial services to help solve the needs of clients and help accomplish their goals.

Summary

The Client Service Associate reports to the CERTIFIED FINANCIAL PLANNER™ and is critical to appropriately leveraging the Advisors’ time. This position utilizes excellent time-management and problem-solving skills to confidently process, follow-up, document and track paperwork, account opening and funding to completion.

Essential Duties and Responsibilities

• Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
• Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
• Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance
• Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
• Maintain Salesforce CRM database; define and ensure adherence to appropriate Client Service models and coding of client accounts
• Manage multiple and competing priorities daily in pursuit of business objectives
• Other responsibilities as assigned by CFP®

Knowledge, Skills, and/or Abilities

• Advanced computer skills (Outlook, Word and Excel) are essential
• Excellent communication skills, both verbally and in writing
• Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
• Ability to build relationships with clients and internal partners

Education and/or Experience

The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: mutual funds, equities, annuities, insurance, managed accounts and various account registration types

• Previous experience in the independent financial services culture preferred
• Previous college level experience in Economics and Finance a Plus
• SII and/or other FINRA or SEC sponsored licenses a plus (but not required)