Client Service Associate

NETCHEX is seeking an on-site Client Service Representative for our Corporate Office in Covington, Louisiana. Our Client Service Team serves as the primary point of contact for our clients. You will be helping to support our clients with their use of our payroll and HR software, in a solution-based service environment.
The Ideal Candidate:

• Is a resourceful and talented problem-solver
• Enjoys working with technology
• Excels in a fast-paced environment and works well under pressure
• Possesses strong listening skills and the ability to empathize with client needs
• Has exceptional written and oral communication skills.
• Is a superstar who can maintain a positive attitude in all situations.
• Enjoys a challenge and learning new skills
• Exhibits excellent time management skills

• Being part of a team that delivers outstanding Client Service at all times.
• Communicating with clients daily via phone, email, and web meetings to provide general support and training.
• Troubleshooting client questions/requests related to our software. Some of these categories include payroll, time and attendance, and human capital management.
• Attending training to obtain a working knowledge of our payroll and HRIS system
• Completing complex projects where attention to detail is a necessity
• Coordinating with various departments to ensure client requests are handled appropriately and in a timely manner
• Keeping accurate records of client interactions using CRM software

• Bachelor's Degree and 2 years in a client facing customer service role is preferred.
• OR Minimum 4 years in a client-facing customer service role
• High School Diploma or GED is required.
• Strong Technical Aptitude
• Ability to multi-task and adapt to shifting priorities
• Proficiency in Microsoft Office Applications, strong Microsoft Excel skills are a plus.
• Demonstrates basic mathematical aptitude
• Ability to apply logic and reasoning skills to solve issues of varying complexity

• A fun, rewarding, and team-based work environment
• 100% Employer paid Health & Dental Insurance for employees.
• 100% Employer paid Short-Term and Long-Term Disability Insurance for employees
• 100% Employer paid Life Insurance for employees
• Vision Insurance
• Generous PTO and paid holidays
• 401(k) Employer Match
• Opportunity to grow your career - company culture that promotes from within
• Philanthropic opportunities to give back to our community
• Casual dress attire