Client Serivce Representative

VCA All About Pets Animal Hospital in Union City CA is seeking for a Part-Time (30 hours or less per week) and/or Full-Time (up to 40 hours per week)
Enjoy 3 days off with our Alternate Work Schedule (4-10 hour shifts with 3 days off)
We are a 3 DVM General Practice open 6 days a week Monday-Saturday 8:00 AM - 7:00 PM and CLOSED on Sundays and Major Holidays!
Shifts for Full-Time employees:
7:45-6:45 (Open)
8:30-7:30 (Close)
Shifts for Part-Time employees:
7:45-4:45 (Open)
10:30-7:30 (Close)
Schedules are put out a month in advance for your convenience to have a better work/life balance!
We offer the ultimate full benefits package such as 401k, medical, dental, vision HSA and FSA! We also offer great programs for those who wish to expand their knowledge in the veterinary field such as programs to become an RVT, Vet Assistant, Groomer, K9 Trainer and Practice Manager.
Salary: $20.00-$22.00 an hour, depending on education and experience.
*Responsibilities for a CSR:

• Checking patients in and out
• Processing payments via debit, credit, cash or telecheck
• Learning different types of prescription food and medications
• Learning medical terminology
• Going over detailed procedure/authorization forms with clients respectfully and properly
• Discussing Euthanasia Protocols/Forms with clients who are not in the right state of mind
• Answering multiple phone lines (6+ phone lines)
• Booking appointments and procedures
• Emails/Advertisement
• Filling Medications
• Calling other vet hospitals for records
• Rooming Patients
• Getting weights on patients
• Cleaning exam rooms
• Making sure patients are roomed on time for doctors
• Calling No Call No Show appointments
• Calling clients to collect missed payments
• Keeping Front Desk area organized and clean
• Scanning and Uploading Documents in a timely manner
• Learning to read medical documents and medical records
• Calling and Text messaging our clients about vaccines that are due
• and much much more

Skills and Abilities: * Must be able to multitask clients and phone calls

• Must be able to learn how to read medical records
• Must have common sense
• Knowledge of vaccines and medical terminology
• Computer Savvy
• Knowledge in Microsoft Word, Excel and Power Point
• Detail Oriented
• Ability to work fast paced
• Ability to take constructive criticism well
• Must possess sound decision making skills and multi task while working in an environment of stress.

Experience Preferred: * Customer Service Experience

• Veterinary Receptionist Experience is a PLUS
• Office Experience
• Computer experience
• Working in a veterinary hospital is preferred but not required
• Typing 65 WPM or more is a HUGE plus
• Bilingual preferred
• Email, Phone and Spelling etiquette is a PLUS

REQUIREMENTS: * Must be 18 years old or over

• High School Diploma
• Dependable attendance is required
• Open availability is a PLUS
• Any allergies to animals must be controllable through medication
• Must be able to lift up to 40lbs
• Must be able to work well under pressure

If you feel you can be an awesome asset, help grow and ensure that animals live a long healthy and happy life by providing quality service, then we want to hear from you! Please send in your Resume with your most recent employer information and you will hear from me soon!
We look forward to meeting with you!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.