Client Scheduling Coordinator

About the Position:
The Client Scheduling Coordinator is the primary person to communicate with women considering abortion who contact First Choice via phone or text, with a goal of scheduling their appointments. This role is responsible for providing impeccable customer service and creating a welcoming and supportive environment. Other administrative tasks and projects are also fulfilled by this individual.

Hours: Full Time

Salary Range $40,000-$42,000 annually

Benefits: Health insurance, vacation, and sick leave

Reports to: Director of Centers

Location: Montclair, NJ (180 Bloomfield Avenue)

Job Duties
Front Desk/Client Duties

Primary person to answer phone and schedule appointments for those considering abortion.
Primary person to respond to text messages from women considering abortion and others in the community.
Primary person to respond to Preborn appointment requests.
Works with Center Directors, Director of Health Services or Director of Centers in special situations to assess whether the appointment request is within First Choice’s scope of services before scheduling.
Confirms all appointments for the following day, calling clients who do not confirm by text.
Participates in staff meetings.

Support to Directors

Assist Director of Centers and Director of Health Services with administrative tasks and projects.
Analyze center’s clerical and administrative procedures and practices with a view towards developing &/or improving existing policies and procedures.

Public Relations

Attend and fully participate in special events, such as the Fall Fundraising Banquet.

Minimum Qualifications
Bilingual(Spanish/English) is required.
Passion and calling for pregnancy center ministry and a committed Christian.
Professional work experience.
Ability and confidence to master phone protocols in order to effectively converse and schedule clients, many of whom are looking for an abortion.
Excellent computer skills and competence in managing computer databases and programs.
Multi-tasking abilities and flexibility.
Self-motivated, dependable, and displaying strong follow-through with details and tasks.
Commitment to client confidentiality.
Excellent verbal and written communication skills.
People skills including social graces, communication, language and friendliness.
Excellent administrative and organizational skills.
Highly professional, maintaining office professionalism/best practices.
Works well with a team.

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Montclair, NJ 07042: Reliably commute or planning to relocate before starting work (Required)

Experience:

• microsoft applications: 2 years (Preferred)
• Client Scheduling: 3 years (Preferred)
• Ministry: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person