Client Relations Specialist

Client Relations Specialist

Duties:
- Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
- Serve as the main point of contact for clients, addressing their inquiries and resolving any issues that may arise.
- Actively listen to client needs and provide appropriate solutions or recommendations.
- Upsell products or services to existing clients to maximize revenue opportunities.
- Conduct outbound calls to follow up with clients and provide updates or gather feedback.
- Analyze client data and trends to identify areas for improvement and implement strategies to enhance client satisfaction.
- Collaborate with internal teams to ensure seamless delivery of products or services to clients.
- Maintain accurate and up-to-date client records in the CRM system.

- Follow implemented schedule for making contact, sending reminders , payments, or required documentation reminders.

-Coordinate with team members via ticket system.

-Assist in marketing opportunities. Examples such as, calling local affiliates and strengthening Google and social media platform ratings by asking for reviews.

Skills:
- Excellent customer service skills with a strong focus on client satisfaction.
- Fluent in English, both written and verbal communication.
- Ability to effectively communicate complex information in a clear and concise manner.
- Strong analytical skills to assess client needs and identify opportunities for improvement.
- Proficient in phone etiquette and professional communication skills for outbound calling.
- Detail-oriented with excellent organizational skills to manage multiple client and facility accounts simultaneously.

Join our team as a Client Relations Specialist and play a crucial role in maintaining strong relationships with our valued clients. As a key point of contact, you will have the opportunity to provide exceptional customer service, upsell products or services, and ensure client satisfaction. If you are a skilled communicator with a passion for delivering outstanding service, we want to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

Job Type: Full-time

Pay: $25,000.00 - $29,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

Work Location: Remote