Client Relations Specialist (Collections)

The Collections Client Relations Specialist is a full time remote role that serves in a liaison capacity, representing Americollect by building relationships with clients, patients, and other third parties, such as insurance companies. These efforts support the business as it looks to increase revenue and enhance patient satisfaction. This individual is committed to making impactful contributions and building trusting relationships in a culture founded in teamwork.

• Serves in a liaison capacity, representing Americollect by building relationships with clients, patients, and other third parties, such as insurance companies. Communicates via all available omni channels to offer education on the healthcare revenue cycle; to troubleshoot accounts (specifically those complex in nature) through resolution; and to respond to requests such has insurance or payment reviews and settlements, or inquiries about matters such as financial assistance. May refer or escalate accounts as appropriate.
• Engages in active listening with callers, confirming or clarifying information and diffusing conflict.
• Makes appropriate changes or documentation in client healthcare systems and internal technology platforms. Manages and completes routine reports to ensure accounts are being handled and resolved appropriately.
• Submits claims to insurance providers for patients on behalf of Americollect’s clients, following through to resolution. Pursues disputes for denied claims as appropriate.
• Configures system settings to allow for client access to internal platforms and reports.
• Participates in the implementation process for new clients by leading or attending meetings, making workflow suggestions, developing procedures, and communicating expectations to the contact center.
• Proactively shares information about Americollect’s healthcare revenue cycle services to support the growth of the business’s client and/or account base.
• Follows department processes and procedures in compliance with industry laws and regulations.

This role is offered in a work from home capacity and is open to any individuals that currently reside in Wisconsin, Iowa and Michigan.

Required Education: High School Diploma / GED

Preferred Education: Minimum Two Years of College or Associate's Degree

Experience:

• 1+ year(s) of experience in a customer service capacity required, preferably in a contact center environment required
• 1+ year(s) of experience multi-tasking in a fast-paced environment required
• 1+ year(s) of experience with medical insurance, coding, or billing in a professional environment preferred

Knowledge and Certifications:

• Knowledge of collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology, and healthcare administration required
• Knowledge of the industry’s federal, state, and local laws and regulations preferred
• Achievement of the Certified Revenue Cycle Specialist designation preferred
• Proficient in Microsoft Office Suite required
• Typing speed at least 45 words per minute required
• Proficient in leveraging client healthcare systems preferred
• Proficient in leveraging internal technology platforms preferred
• Proficient in managing a multi-line phone system preferred

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described.

The full job description is available to applicants through the hiring process and upon request.

Americollect provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.