Client Relations Coordinator

House of Harley-Davidson is looking for friendly and enthusiastic individual to join our team. As a Client Relations Coordinator, this individual will be involved with building and nurturing a positive relationship with our clients. This will be a hybrid role, assisting both service and parts, as well as the admin team.

The main job responsibilities include but are not limited to the following:

· First point of contact - answering calls and assisting callers, by helping them reach the correct department and/or assist service by scheduling appointments, drop-offs, pick-ups, and deliveries.

· Coordinate with service during the winter storage season, by answering customer inquiries, creating reservations, scheduling pick-up and delivery, and taking payment.

· Support service as needed - this could include things such as closing work orders, and submitting warranty claims while ensuring quality and accuracy.

· Managing the phone system - updating users and voicemails, adjusting store hours and on hold messaging, on an as needed basis.

· Basic data entry.

· Maintain files and records.

· Monitor the supplies and reorder as needed.

Why House of Harley-Davidson?

• Rich Heritage and Legacy: House of Harley-Davidson stands out in Milwaukee as not just a dealership but a cornerstone of the city's rich Harley-Davidson legacy. As the birthplace of the iconic brand, our dealership embodies the spirit, passion, and authenticity that Harley enthusiasts crave. We take pride in being an integral part of Milwaukee's motorcycle history.
• Extensive Inventory and Customization Options: Our dealership offers the most extensive and diverse selection of Harley-Davidson motorcycles in Milwaukee. From classic models to the latest releases, we provide enthusiasts with a wide range of options. Moreover, our commitment to customization ensures that riders can tailor their bikes to reflect their unique style, making House of Harley-Davidson the go-to destination for personalized rides.
• Passionate and Knowledgeable Team: Our team of passionate and knowledgeable Harley-Davidson enthusiasts sets us apart. Our staff is not just here to sell motorcycles; we're here to share our love for the Harley lifestyle. From Sales to Service, every member of the House of Harley-Davidson team is dedicated to providing exceptional customer experiences and sharing their expertise with fellow enthusiasts.
• Community Engagement and Events: House of Harley-Davidson is more than just a dealership; we actively participate in the local motorcycle community. Our commitment to organizing and sponsoring events, such as the Milwaukee Rally, showcases our dedication to fostering a sense of camaraderie among riders. We believe in creating opportunities for our customers to connect and celebrate their shared passion for Harley-Davidson.
• Service Excellence and Lifelong Relationships: Beyond the initial purchase, House of Harley-Davidson is committed to providing unparalleled service excellence. Our service center is staffed with certified technicians, ensuring every Harley under roof receives top-notch care. We believe in building lifelong relationships with our customers, supporting them throughout their Harley journey, from their first ride to every adventure.

Qualifications:

· Excellent listening/communication skills

· Positive and outgoing personality

· Ability to work with limited supervision

· Proficiency with Word, Excel, and other software

· Ability to work flexible hours - during peak season, this role will require Saturday hours, with an off day during the week

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Customer Service: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: In person