Client Experience Coordinator

Just 4 Kids Health has recently added a mental health arm to help meet and support the needs of patients and parents. We strive to provide well-rounded care to all those we encounter.

The Client Experience Coordinator provides a warm welcome to all Just 4 Kids clients, ensures that their needs are met, and expectations are exceeded. The CEC greets those entering the administration building, provides intake paperwork to clients, answers questions, collects payments, manages scheduling of appointments, answers phones, ensures that all questions are answered, and needful resources are provided. The CEC occupies the reception desk and oversees the lobby.

Duties and Responsibilities

Essential

• Prepares the lobby and reception area for clients at the beginning and end of the day and maintains throughout.
• Greets patients in a warm welcoming manner, using client and guardian names whenever possible.
• Answers all incoming phone calls, returns missed calls/voicemail, delivers messages to appropriate individuals.
• Sends reminder notifications of upcoming appointments.
• Manages client waitlist and communicates with clients when openings arise.
• Reaches out to clients who are late and/or no-shows for appointments.
• Collects cash credit card payments.
• Maintains up to date client account information.
• Performs various clerical duties such as copying/scanning forms, reports, client info, etc.
• Maintains basic understanding of Electronic Medical Records System.
• Assists with the orientation process of newly hired mental health professionals.
• Maintains confidentiality of all proprietary company information.
• Maintains confidentiality with all patient information (HIPAA).
• Ensures a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.

• High school diploma required.
• Knowledge of data processing equipment, personal computer, and other standard machines common to the business office.
• Ability to train new and current staff members.
• Prior reception experience required.
• Interpersonal skills.
• High level of confidentiality.
• Business acumen.
• High level of organization.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.